Claims Manager, Casualty & Litigation

Northbridge Financial; Calgary; Hybrid; CAD 100,000 - 115,000; Full time

Job summary

Northbridge Financial seeks a Claims Manager to lead a dynamic team in Calgary, focusing on casualty and litigation claims. In this pivotal role, you'll manage claims staff, ensuring efficient services in claims investigation and settlement, while contributing to strategic initiatives and enhancing team engagement. Ideal candidates will have a strong background in claims adjusting, at least 10 years of industry experience, and exceptional leadership skills. The position offers a hybrid work environment, competitive salary, and numerous benefits to support your personal and professional growth.

Benefits

Hybrid work model (50/50 office and home)

Employee share purchase plan

Pension plans and RRSP

Flexible health benefits

Education assistance for continuing education

Volunteer team days and donation matching

Qualifications

• 10+ years of experience in the property and casualty industry.
• 3-5 years of claims leadership experience.
• Strong adjusting background with knowledge of CGL and Auto BI.

Responsibilities

• Provide technical guidance and management of claims staff.
• Ensure timely and accurate adjudication of claims.
• Maintain engagement among the claims team by leading and mentoring.

Skills

Casualty & Litigation Claims Adjusting experience

Analytical skills

Problem-solving mindset

Coaching and mentoring

Education

Post-Secondary Education in Insurance or related program

Tools

MS Office Suite

Job description

What it’s like to be a Northbridge Claims Manager

As a Claims Manager, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Casualty & Litigation Claims Managers work hard to provide support to our Claims unit and are the first line of conversation for the adjudication team. They are responsible for providing technical guidance, coaching and management of claims staff, ensuring efficient and prompt service in the investigation, analysis, and settlement of claims. They keep track of Key Performance Indicators and ensure that each claim is adjudicated in a timely and accurate manner.

Our Claims Managers are passionate about leading people; they continuously build and maintain engagement among the team. They have strong articulation and analytical skills, which make them effective communicators. Working in a collaborative leadership team, there is the opportunity for developing strategic initiatives which will allow our teams to stay on the forefront of new adjudicating methods.

We want your talent

If you are great at:

• Casualty & Litigation Claims Adjusting experience

• Being patient, analytical, on top of having a problem-solving mindset

• Managing a team of Claims Adjuster, coaching, training, and mentoring

You have:

• Post-Secondary Education in an Insurance focused program or related program

• Completed or working towards the CIP designation

• Minimum 10 years of experience in the property and casualty industry

• Minimum of 3-5 years of claims leadership experience

• Strong adjusting background with in-depth knowledge of CGL and Auto BI

• Strong technical skills with MS Office Suite

• Ability to clearly communicate with Claimants, Brokers, and Legal Counsel

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

Salary range for Vancouver, BC is $100,000-$115,000.

* Actual pay may be below or above range based on candidates' knowledge, skills, and level of ability relative to expectations for the role applied to. Candidates with salary expectations outside of the range are encouraged to apply.

#LI-NW1 #LI-Hybrid

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference?Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.