Claims Investigator & Loss Control Inspector (Intermediate)

City of Kitchener; Kitchener; On-site; CAD 79,000 - 92,000; Full time

Job summary

The City of Kitchener is seeking a Claims Investigator & Loss Control Inspector to oversee claims for municipalities' owned properties and conduct inspections. Ideal candidates should have over 5 years of insurance experience, relevant qualifications, and strong communication skills. The role offers a meaningful contribution to community operations and comes with competitive pay and benefits.

Qualifications

• At least 5 years of experience in the insurance industry focusing on claims.
• Knowledge of relevant legislation like The Insurance Act of Ontario.
• Experience in loss control inspection or risk management analysis.

Responsibilities

• Investigate and settle claims for property damage and bodily injury.
• Inspect buildings and appraise for proper insurance values.

Skills

Excellent written and oral communication skills

Ability to maintain confidentiality

Proficiency in Excel

Proficiency in Word or equivalent

Education

Secondary school graduation

Post-secondary training in insurance-related courses

Insurance Institute of Canada’s Certified Insurance Professional (CIP) designation

Certified Fire and Explosion Investigator (CFEI) certification

Job description

The Waterloo Region Municipalities Insurance Pool ("WRMIP")

Claims Investigator & Loss Control Inspector (Intermediate)

(Regular full-time, non-union)

Open: June 24, 2025
Close: July 8, 2025

Who we are and why join the WRMIP?

In 1998, the Regional Municipality of Waterloo and the seven area municipalities (The Cities of Cambridge, Kitchener, Waterloo, and the Townships of North Dumfries, Wellesley, Wilmot, and Woolwich) formed the WRMIP. The WRMIP oversees insurance programs for these municipalities, manages their claims, and offers risk management services to all members.

We offer our employees competitive salaries, excellent benefits, and a defined pension plan with OMERS. The work we do is meaningful, and through your contributions, you will make a difference in our communities.

Under the direction of the WRMIP’s Risk Manager, you will:

1. Claims Investigator (80% of your time): Investigate and settle claims for property damage on member municipalities’ owned properties; investigate, negotiate, and settle claims made by third parties against member municipalities for bodily injury and property damage losses.
2. Loss Control Inspector (20% of your time): Inspect buildings, playgrounds, and other properties owned by member municipalities for liability and building risks. Appraise buildings to ensure proper replacement cost insurance values using in-house software.

Your knowledge will include various statutes such as The Insurance Act of Ontario, Occupier’s Liability Act, The Negligence Act, The Municipal Act, The Ontario Building Code, The Ontario Fire Code, and other relevant legislation. You will also have extensive knowledge of insurance policy wordings and risk management principles.

Your qualifications will include at least 5 years of experience in the insurance industry, including but not limited to adjusting and processing claims, exposure related to property damage and bodily injury claims, and experience in loss control inspection or risk management analysis.

• Secondary school graduation (required)
• Post-secondary training in insurance-related courses (required)
• Insurance Institute of Canada’s Certified Insurance Professional (CIP) designation – completed or near completion (required)
• Certified Fire and Explosion Investigator (CFEI) certification – asset
• Class G driver’s license (required)
• Own vehicle for travel (required)
• Proficiency in Excel, Word, or equivalent (required)
• Excellent written and oral communication skills (required)
• Ability to maintain confidentiality (required)
• Satisfactory Police clearance check (required)

Salary Range: $79,581.04 to $91,823.38 (based on 5-step salary grid)

Conditions of Employment:

• Satisfactory Criminal Record Check at your own expense within the last 60 days.
• Proof of education, qualifications, and other requirements.
• Driver’s Abstract at your own expense within the last 30 days.

External Application Process:

We thank all applicants; only those considered will be contacted. Please apply online by midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.

The WRMIP is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We will accommodate applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Contact Human Resources at [e-mail] or 519-741-2200 ext. 7261 to request accommodations.