Claims Helper Manager (Bilingual FR / EN, Shift Work Required)

Believeco Partners Ltd; Bedford; Remote; CAD 75,000 - 85,000; Full time

Job summary

A leading company is seeking a Claims Helper Manager to oversee a team supporting Claimants in a significant First Nations settlement. This remote role requires bilingual proficiency in French and English, along with strong project management skills and knowledge of Indigenous culture. The position offers competitive benefits and a salary range of $75,000 to $85,000.

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Flex Health Spending Account

Cell Phone Benefit

Three Weeks of Vacation

Qualifications

• 5+ years of project management experience.
• Strong knowledge of Indigenous culture, history, and trauma impacts.

Responsibilities

• Support and oversee Claims Helpers, including check-ins and team development.
• Assist Claimants with completing claim forms and checking claim status.
• Participate in training sessions and maintain knowledge of the settlement process.

Skills

Bilingual proficiency in French and English

Project Management

Knowledge of Indigenous culture

Job description

Job Description :

Job Title : Claims Helper Manager
Employment Type : Full-Time, Regular
Work Location : Remote

Overview

At Castlemain, we work for and with Indigenous organizations and communities. We strive to build meaningful and productive relationships that serve the needs of our clients, and we are proud that many of our new clients choose to work with us on a repeat basis. Our services are also sought after by all levels of government. Our team, based on the unceded territories of the Squamish, Tsleil-Waututh, and Musqueam in Vancouver, consists of Indigenous and non-Indigenous professionals with diverse backgrounds in communications, engagement, policy development, natural resource management, and sustainable economic development.

Our services are organized into five practice groups: Negotiation, Governance and Policy, Economic Development, Strategic Engagement and Communications, Settlements and Social Change. This role will focus on a large, long-term First Nations Child and Family Services and Jordan’s Principle Settlement, which was approved by the Federal Court on October 24, 2023. The settlement involves $23.34 billion in compensation for impacted First Nations individuals and their families, addressing issues from 1991 to 2022 related to child welfare and essential services.

Role Description

The Claims Helper Manager will report to the Claims Helper Program Co-Lead and will oversee a team of front-line Claims Helpers. Responsibilities include supporting Claimants through various communication methods, ensuring effective support, and fostering an inclusive, trauma-informed environment. The role involves providing guidance, monitoring team performance, and assisting Claimants with claim forms and wellness resources. Fluency in both French and English is required, as the role supports Claimants across multiple provinces, including Quebec.

Responsibilities

• Support and oversee Claims Helpers, including check-ins, problem-solving, and team development.
• Ensure Claims Helpers have access to wellness supports and organizational resources.
• Support the implementation of policies, training, and mentorship to promote an inclusive work environment.
• Act as escalation support and assist Claimants with completing claim forms and checking claim status.
• Participate in training sessions and maintain up-to-date knowledge of the settlement process.
• Contribute to content development and program planning.

Scope and Requirements

This virtual role involves managing remote Claims Helpers, supporting Claimants via phone or online, with flexible scheduling including potential shift work across time zones. Travel is not expected.

Qualifications include:

• Bilingual proficiency in French and English (spoken and written)
• 5+ years of project management experience
• Strong knowledge of Indigenous culture, history, and trauma impacts
• Understanding of colonial policies and Indigenous governance
• Experience working with Indigenous communities, with preference for self-identifying Indigenous candidates or those with firsthand experience

Additional Information

Preferred skills include understanding online platforms, public speaking, and program scaling experience. Castlemain encourages applicants from diverse backgrounds and is committed to accommodations during the recruitment process.

Benefits include health, dental, life, disability insurance, Employee Assistance Program, Flex Health Spending Account, cell phone benefit, and three weeks of vacation. Salary range: $75,000 to $85,000. Application deadline: Friday, May 23, 2025, at 11:59 PM EST.