Claims Examiner (Property)

Trisura; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

Trisura in Toronto seeks a Claims Examiner to investigate, evaluate, negotiate, and resolve first party and third party commercial property and casualty claims. The role reports to the VP, Claims Specialty Insurance and is based in Downtown Toronto with a hybrid work model.

Ideal candidates have 3–7 years of property claims adjusting experience, CIP in progress, and strong analytical, negotiation, and communication skills.

Qualifications

• 3 to 7 years of property claims adjusting experience.
• Experience handling commercial property claims preferred.
• CIP designation completed or in progress.
• Excellent analytical, negotiation, and decision‑making skills.
• Strong understanding of property policy wordings and coverage interpretation.
• Proficiency with Microsoft Office applications and claims management systems.
• Bilingual (English/French) an asset but not required.

Responsibilities

• Manage a portfolio of commercial property and casualty claims from first notice of loss to resolution.
• Conduct coverage analysis and determine policy response.
• Investigate losses by reviewing documentation, interviewing insureds and claimants, and coordinating with brokers, contractors and others as required.
• Retain and manage independent adjusters for field work as required.
• Establish and maintain accurate reserves throughout the life of the claim.
• Evaluate damages and negotiate settlements within authority level.
• Prepare coverage correspondence, reservation of rights letters, and denial letters as required.
• Monitor vendor performance and ensure timely progress toward claim resolution.
• Authorize payments in accordance with company guidelines and authority levels.
• Maintain complete and accurate claim documentation.
• Identify potential recovery opportunities including subrogation and salvage.
• Manage subrogation claims / litigation.
• Collaborate with underwriting, risk management, and other internal stakeholders.
• Provide exceptional customer service while managing claims in a professional and empathetic manner.

Skills

Communication

Analytical thinking

Negotiation

Time management

Multitasking

Education

CIP designation (in progress or completed)

Tools

Microsoft Office

Claims management systems

Job description

At Trisura, we expect more because we believe it can be done better.

We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.

We are currently seeking a qualified individual for the following opportunity in our Toronto office:

TORONTO

The Claims Examiner, reporting directly to the Vice President, Claims Specialty Insurance, will be responsible for the investigation, evaluation, negotiation, and resolution of first party and third party commercial property and casualty claims.

Responsibilities Include

• Manage a portfolio of commercial property and casualty claims from first notice of loss to resolution.
• Conduct coverage analysis and determine policy response.
• Investigate losses by reviewing documentation, interviewing insureds and claimants, and coordinating with brokers, contractors and others as required.
• Retaining and managing independent adjusters for field work as required.
• Establish and maintain accurate reserves throughout the life of the claim.
• Evaluate damages and negotiate settlements within authority level.
• Prepare coverage correspondence, reservation of rights letters, and denial letters as required.
• Monitor vendor performance and ensure timely progress toward claim resolution.
• Authorize payments in accordance with company guidelines and authority levels.
• Maintain complete and accurate claim documentation.
• Identify potential recovery opportunities including subrogation and salvage.
• Manage subrogation claims / litigation.
• Collaborate with underwriting, risk management, and other internal stakeholders.
• Provide exceptional customer service while managing claims in a professional and empathetic manner.
• Acting as a resource for various business units.

As an integral member of the team, you will bring:

• Ability to thrive in a challenging, fast-paced environment.
• Excellent written and verbal communication skills.
• Strong critical thinking and analytical capabilities.
• Forward thinking and collaborative approach to problem solving.
• High level of accuracy, organization, and attention to detail.
• Proven ability to manage multiple priorities and competing deadlines in a dynamic environment
• Self-directed work style with the ability to operate in a nimble entrepreneurial environment.
• Ability to learn quickly.
• A passionate, participative, service-oriented attitude.

Qualifications

• A minimum of 3 to 7 years of property claims adjusting experience.
• Experience handling commercial property claims preferred.
• CIP designation completed or in progress.
• Excellent analytical, negotiation, and decision-making skills.
• Strong understanding of property policy wordings and coverage interpretation.
• Proficiency with Microsoft Office applications and claims management systems.
• Bilingual (English/French) an asset but not required.

Location:

• Downtown Toronto – Hybrid
• The expected salary in this position is within the range of $100,000 - $150,000

This salary range reflects the expected base compensation for the role across Canada. Actual compensation will be determined based on factors such as experience, qualifications, and scope of responsibilities. Trisura provides this range in good faith in accordance with applicable legislation.

If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you!

We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.

We thank all candidates for their interest however only those selected for an interview will be contacted.

Trisura, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.

Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.

The company, founded in 2006, and operating across North America with offices in Toronto, Ottawa, Halifax, Montréal, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.