Claims Consultant, Specialty - Property and Builder’s Risk

Intact Financial Corporation; Richmond Hill; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial services company is seeking a Property & Builders Risk Claims Consultant to manage complex claims. This role includes investigating claims, negotiating settlements, and providing exceptional customer support, all while participating in a hybrid work model that fosters teamwork and professional development.

Benefits

Employee Share Purchase Plan

Flex pension and benefits package

Wellness account promoting an active lifestyle

Opportunity for extra days off

Access to virtual healthcare

Qualifications

• Self-motivated and detail-oriented.
• Experience in Builder’s Risk claims handling preferred.
• Flexibility to travel as needed.

Responsibilities

• Investigate and evaluate complex Property claims.
• Negotiate and settle claims in accordance with company policies.
• Provide excellent customer service to insureds and brokers.

Skills

Critical thinking

Communication

Problem-solving

Collaboration

Education

Undergraduate Degree

CIP designation

Job description

As a Property & Builders Risk Claims Consultant in our Specialty Lines team, you will handle Wood-Frame construction Builder’s Risk claims from our STRIIOR (MGA) distribution channel. In addition to this, you will handle traditional and renewable Energy Commercial Property claims and Equipment Breakdown claims, including those from our Global Network.

What you’ll do here :

• Investigate and evaluate complex Property, including Builders Risk / Course of Construction, and Equipment Breakdown claims to determine coverage and liability
• Conduct thorough and timely investigations, including gathering and analyzing relevant information and documentation
• Communicate with policyholders, brokers, and other parties involved in the claims process to gather information and provide updates on the status of claims
• Negotiate and settle claims in accordance with company policies and procedures
• Attend mediations and trials
• Utilize knowledge of insurance contracts and industry standards to determine appropriate coverage and settlement amounts
• Maintain accurate and detailed claim files, including documentation of all activities and decisions made
• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
• Collaborate with other departments and teams within the company to ensure efficient and effective claims handling
• Identify and investigate potential fraudulent claims and take appropriate action
• Deliver and exceed on all key performance indicators as it relates to loss development, claims leakage control and expense management
• Keep up to date with industry trends, changes in laws and regulations
• Provide excellent customer service to insureds and brokers, addressing any questions or concerns in a timely and professional manner
• Mentor and provide guidance to less experienced claims adjusters on complex or high-value claims
• Adhere to all company policies, procedures, and ethical standards
• Participate in training and professional development opportunities to enhance job knowledge and skills
• Represent the company in a professional manner and maintain positive relationships with all stakeholders

What you bring to the table :

• Self-motivated and detail-oriented
• Critical thinking with intellectual curiosity when approaching complex problems in time-sensitive situations
• Skilled communicator who fosters favorable business relationships and provides clear guidance to clients and stakeholders, internal and external
• Problem-solver and ability to gather information, evaluate a situation and negotiate the next steps toward a solution
• Able to adapt to changing needs and understand the need to be flexible and agile
• A planner and able to effectively organize to establish an effective strategy
• A strong collaborator and have a passion for mentoring and coaching others
• Experience in Builder’s Risk claims handling (preferred)
• Undergraduate Degree or CIP designation (asset)
• Flexibility to travel as needed

LI-LA1

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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Specialty Consultant • Richmond Hill, Ontario, CAN