Claims Consultant, Marine

Aon; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in insurance is seeking a Claims Consultant for their Marine team in Toronto. The role involves advocating for corporate clients' claims, negotiating resolutions, and ensuring effective client service. Ideal candidates will have significant experience in marine claims, with a focus on building industry relationships and addressing client needs. Join a supportive culture that emphasizes innovation and work-life balance.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Agile working environment

Qualifications

• Preferred 5 years of marine claims handling experience.
• Commercial marine claims expertise focusing on cargo and logistics.
• Verbal and written communication skills.

Responsibilities

• Advocate for clients and negotiate successful claim resolutions.
• Guide clients on submitting claims and interpret policy coverage.
• Work with insurers to build partnerships and positive outcomes.

Skills

Negotiation

Client Advocacy

Communication

Relationship Building

Teamwork

Bilingual (French)

Education

RIBO License

CIP/FCIP or CRM Designation

Job description

Claims Consultant, Marine

Are you passionate about handling corporate clients’ claims from start to finish, advocating for their interests and interpreting insurance policies with precision? Ready to negotiate successful claim resolutions, build industry relationships, and play a pivotal role in achieving client satisfaction? If so, read on!

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Be an advocate for the clients to protect their interests in the claims process, this includes negotiating for coverage and quantum, addressing service issues, gathering missing information and analysis of claims circumstances and obtaining updates from all stakeholders
• Obtain claims’ details and triage, and report to insurers
• Guide clients on submitting claims
• Interpret policy coverage on behalf of Aon clients
• Discuss coverage details with the insured and the insurance company
• Assist clients and negotiate with insurers to build successful partnerships and positive claim resolutions
• Assist in set-up of claims’ protocols for key accounts
• Work with control adjusters to obtain updated claim information and data
• Required to obtain RIBO license within first year of employment (regulatory requirement)

How this opportunity is different

As a Claims Consultant with our Marine team, you are responsible for the process of reporting, documenting, and settlement of claims on behalf of major clients to an insurance company. This role is responsible for assisting with all aspects of the client service program in support of responsive and efficient client service delivery.

Skills and experience that will lead to success

• 5 years of Marine claims handling experience preferred
• Marine commercial claims' experience with a focus in:
• Cargo
• Transportation and Logistics
• Hull and Machinery an asset
• Protection and Indemnity an asset
• Excellent verbal and written communication and presentation skills
• Ability to build strong business relationships both internally and within the industry
• Ability and willingness to work in a team environment
• Bilingual in French or other language an asset
• Working towards Designations in CIP/FCIP or CRM are preferred

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, [e-mail]

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

#LI-LK1

2562610

Claims Consultant, Marine

Are you passionate about handling corporate clients’ claims from start to finish, advocating for their interests and interpreting insurance policies with precision? Ready to negotiate successful claim resolutions, build industry relationships, and play a pivotal role in achieving client satisfaction? If so, read on!

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Be an advocate for the clients to protect their interests in the claims process, this includes negotiating for coverage and quantum, addressing service issues, gathering missing information and analysis of claims circumstances and obtaining updates from all stakeholders
• Obtain claims’ details and triage, and report to insurers
• Guide clients on submitting claims
• Interpret policy coverage on behalf of Aon clients
• Discuss coverage details with the insured and the insurance company
• Assist clients and negotiate with insurers to build successful partnerships and positive claim resolutions
• Assist in set-up of claims’ protocols for key accounts
• Work with control adjusters to obtain updated claim information and data
• Required to obtain RIBO license within first year of employment (regulatory requirement)

How this opportunity is different

As a Claims Consultant with our Marine team, you are responsible for the process of reporting, documenting, and settlement of claims on behalf of major clients to an insurance company. This role is responsible for assisting with all aspects of the client service program in support of responsive and efficient client service delivery.

Skills and experience that will lead to success

• 5 years of Marine claims handling experience preferred
• Marine commercial claims' experience with a focus in:
• Cargo
• Transportation and Logistics
• Hull and Machinery an asset
• Protection and Indemnity an asset
• Excellent verbal and written communication and presentation skills
• Ability to build strong business relationships both internally and within the industry
• Ability and willingness to work in a team environment
• Bilingual in French or other language an asset
• Working towards Designations in CIP/FCIP or CRM are preferred

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, [e-mail]

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

#LI-LK1