Claims Concierge

Gore Mutual Insurance; Cambridge; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading insurance firm in Canada seeks a Claims Concierge to be the first point of contact for customers and brokers. You will leverage your exceptional customer service skills to enhance the delivery model and make a difference in client service. The position offers a hybrid work model with regular in-person attendance required in the Cambridge facility. Previous experience in customer service is a must, and experience in Claims is an asset.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Experience working in Claims is an asset.
• CIP designation or working towards completion is an asset.

Responsibilities

• Provide exceptional customer service as first point of contact.
• Support customers and brokers by enhancing service delivery.

Skills

Exceptional customer service skills

Communication skills

Ability to multi-task

Tools

Microsoft Office Suite

Job description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

Gore Mutual has an exciting opportunity to begin a rewarding and fulfilling career in the insurance industry. In this role, our Claims Concierges are the first point of contact to our customers and brokers. Using their exceptional customer service skills and passion for helping others, they are truly making a difference to enhance our customer service delivery model and provide support and guidance where it’s needed most. When you join our Claims team, you will have the opportunity to thrive in your career where the possibilities to grow and develop are endless.

What will you need to succeed?

• Minimum 1 year of experience working in a customer service role.
• Exceptional customer service and communication skills.
• Working knowledge of Microsoft Office Suite programs.
• Experience working in Claims would be considered an asset.
• CIP designation or working towards completion would be considered an asset.
• Able to multi-task and manage competing priorities in a fast-paced, dynamic work environment.

Permanent, Full-Time

Hybrid: This is a hybrid role that includes the flexibility to work remotely, but regular in-person attendance in our Cambridge facility is expected (twice a week, Wednesdays and Thursdays).

#LI-HYB
#INDHP

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs.Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

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