Claims Communications Specialist

Aviva; Markham; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join Aviva as a Claims Communications Specialist, where you'll play a vital role in developing communication strategies for the Claims department. This position offers the chance to engage with various stakeholders, manage digital channels, and contribute to a culture of collaboration and innovation. With a focus on personal and professional growth, you'll enjoy a competitive rewards package, career development opportunities, and a hybrid work model.

Benefits

Compelling rewards package including base compensation and annual bonus

Outstanding career development opportunities

Competitive vacation package with option to purchase extra days off

Corporate wellness programs for physical and mental health

Qualifications

• At least three years in a corporate environment/PR agency, preferably in insurance.
• Experience writing, proofreading and editing across various platforms.
• Strong presentation skills and ability to communicate with professionals at all levels.

Responsibilities

• Assist in developing and delivering Claims communications strategies.
• Collaborate with stakeholders to develop the Claims Engagement strategy.
• Plan and execute Claims Town Hall and Leadership conferences.

Skills

Communication

Collaboration

Engagement

Adaptability

Education

Undergraduate or advanced college diploma in journalism, communications or public relations

Tools

Microsoft Office

Video editing software (e.g., Camtasia, Premiere, ClipChamp)

Design platforms (e.g., Adobe Express, Canva)

Communications platforms (e.g., Workvivo, Poppulo, MS Teams)

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Are you passionate about bringing words on a page to life in a significant and creative way? Does communicating across various digital channels, including live events give you goosebumps? Are you interested in a truly differentiated experience that empowers you to do meaningful work, grow and learn?

If so, this is your opportunity to be part of a dynamic team of Communications professionals who actively support the Claims department at one of Canada’s largest insurance companies. We hope to find someone who is:

• Passionate about engagement

• Proactive and not afraid to take initiative

• Highly collaborative, and excited about the opportunity to build relationships across all levels of the organization

• Keen to learn, grow and develop both personally and expertly

• Quick to adjust work priorities to meet changing demands

Reporting into Aviva Canada’s Senior Manager, Claims Communications and Sustainability, you will have a meaningful role as a trusted Claims Communications Specialist.

What you’ll do:

• Assist in the development and delivery of Claims department communications strategies, tools and materials that support the goals and objectives of the department and wider organization

• Collaborate closely with a wide range of stakeholders across Claims to develop and deliver the Claims Engagement strategy

• Develop targeted communications across Claims that allow for interactivity, engaging and multi-media content and provides robust metrics around employee interaction with the channel (opens, clicks, impressions, etc.)

• Build and align the Claims editorial calendar with both interpersonal and team priorities

• Plan and execute Claims Town Hall and Leadership conferences, including securing venues and hosts/guests, preparing engaging content, briefing hosts and guests and working with venue staff (e.g., media companies)

• Work with the team to set up and run the equipment during online and live events

• Analyze and provide insight on effectiveness of communications strategies

• Manage digital channels; develop conversion/growth strategies

What you’ll bring:

• Completed undergraduate or advanced college diploma in journalism, communications or public relations

• At least three years in a corporate environment/PR agency, preferably in insurance, professional services or banking

• Experience writing, proofreading and editing across a variety of platforms (bilingual is an asset)

• Ability to develop internal communications strategies and implementing tactics to help maintain and strengthen company culture

• Skill/tact in dealing with people at all levels of the organization

• Ability to work as a standout colleague in a dynamic, fast-paced environment

• Knowledge of Microsoft Office

• Experience with video editing software (e.g., Camtasia, Premiere, ClipChamp) and design platforms (e.g., Adobe Express, Canva)

• Experience with communications platforms (e.g., Workvivo, Poppulo, MS Teams/Teams Town Hall)

• Proven ability to prioritize tasks based on relative importance and urgency

• Can work well under pressure and can effectively and expertly handle tough issues in a complex, matrix organization

• Strong presentation skills and the ability to communicate with professionals at all levels within the organization

• Keen to learn, grow and develop both personally and professionally

• The abilities to laugh at yourself, have fun and adapt to different situations are necessary

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities

• Outstanding career development opportunities

• We’ll support your professional development education

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.