Claims Client Services Representative - Neurodiversity Hiring Initiative

Specialisterne; Ontario; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading Canadian service provider is seeking a Claims Client Services Representative to join its team. In this full-time hybrid role, you will deliver exceptional service while supporting claims with the guidance of a dedicated Workplace Support Specialist. The role is designed for candidates who have faced barriers to employment, particularly neurodivergent individuals. A supportive working environment and professional development opportunities await successful applicants.

Benefits

Flexible work options

Paid time off

Holistic health programs

Paid volunteer days

Comprehensive rewards package

Qualifications

• High School diploma is required.
• Willingness to work towards provincial adjuster licenses or CIP designation.
• One year of customer service experience is preferred.

Responsibilities

• Provide exceptional client service according to claims service standards.
• Respond to client inquiries and provide guidance on claims.
• Identify claims needing further investigation and escalate as required.

Skills

Client service

Critical thinking

Communication

Teamwork

Education

High School Diploma

Tools

Microsoft Suite

Job description

Specialisterne is Recruiting!

Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.

To be eligible to apply, you must have experienced barriers getting and/ or maintaining meaningful employment and you identify with one of the following:

• Autism (including Asperger’s and PDD-NOS)
• Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
• Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
• Intellectual Disability
• Obsessive Compulsive Disorder (OCD)
• Tourette Syndrome

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.

Specialisterne is proud to partner with Cooperators on a Neurodiversity Hiring Initiative.

As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and investment products, services, and advice to build financial strength and security. With over $56 billion in assets under management, they provide financial solutions and security through property and casualty (P&C) insurance, life insurance, investment management, institutional asset management and brokerage operations. They are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.

Applications must be submitted in full no later than July 24, 2025

Summary:

Title: Claims Client Services Representative

Employment Type: Full-Time

Hours: 36 hours per week

Location: Ontario and Alberta, Hybrid (2 days per week in person)

Target Start Date: October 2025

Essential Tasks - In this job, you will:

• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
• Responding to losses presented by insureds, determining the cause of loss, collecting claims details, setting up rentals or tows and providing information on next steps.
• Responding to client inquiries and counseling them on the different options available in reporting their claims.
• Identifying claim scenarios that require further investigation and escalating as required.
• Offering feedback to our leadership team on efficiencies for processes and procedures that will enhance the client experience.

General Skills and Abilities - You are:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.

Digital/Technical Skills & Tools - You are:

• Intermediate skill level with the Microsoft Suite of applications

Required skill level* Basic - e.g., I can do this in simple situations with close or extensive guidance Basic to Intermediate Intermediate - e.g., I can do this in most situations, with occasional guidance Intermediate to expert Expert - e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others.

Education/Knowledge - You:

• High School Diploma
• You have sound knowledge of client service principles.
• You have or are willing to work towards your provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation.
• Nice to have (but not required):
  • Having a post-secondary diploma in Insurance is an asset.
  • Having contact centre experience, basic understanding of claims concepts and practices for auto and property insurance coverage is an asset.

Experience (Professional, Academic, Personal) - You:

• Nice to have
  • One year of customer service experience.
  • Experience working in a call center environment

Additional Information:

Here’s how frequently the following types of communication and interaction are required to perform the job:

• Oral communication: Constantly
• Email communication: Hourly
• Instant messaging: Constantly, Teams
• Telephone Communication: Constantly
• Video communication: Weekly
• Interacting with supervisors: Weekly
• Interacting with peers: Daily
• Interacting with customers: Constantly
• Selling or influencing others: N/a
• Training or teaching others: N/a

Here’s what can employees find stressful about this job:

• This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.
• Communicating with and providing support for emotional clients

Here’s what employees tend to find motivating/rewarding about this job:

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefit

Workplace Support:

• Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job
• All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job

The Recruitment Process

To be considered for this position, you will:

• Complete a job application
• Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment

Next Steps

• Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role.
• Employers use Candidate Profiles to anonymously* shortlist candidates
• Candidates and employers will meet to discuss the role in more detail

*whenever possible