Claims Assistant

Cowan Insurance Group; Cambridge; Hybrid; CAD 35,000 - 48,000; Full time

Benefits offered by this job

Benefits from day one

Retirement plan

Training courses

Community involvement

Hybrid work environment

Job summary

Cowan Insurance Group is seeking a Claims Assistant to provide administrative and service support to the Claims team in Canada. You will be the primary contact for clients, insurers, adjusters, and internal teams throughout the claims process.

Responsibilities include reporting losses, maintaining files, responding to inquiries, and preparing correspondence using approved templates. This role offers a hybrid work environment with growth and training opportunities.

Qualifications

• Post-secondary education in insurance, business administration, or a related field is an asset.
• Previous experience in insurance, claims, customer service, or office administration is preferred.
• Strong written and verbal communication skills, with a professional and empathetic client service approach.
• Excellent organization, time management, and follow-through, with the ability to manage competing priorities.
• High attention to detail and accuracy when entering data, reviewing documents, and maintaining files.
• Ability to exercise discretion and sound judgment when handling confidential or sensitive information.
• Proficiency with Microsoft Office, Outlook, Word, and Excel; experience with EPIC or another broker management system is an asset.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• A RIBO licence or willingness to obtain one may be considered an asset, depending on responsibilities.

Responsibilities

• Receive new claim notifications and collect information to report losses accurately and promptly.
• Report claims to insurers and provide clients with claim numbers and next steps.
• Respond to routine inquiries by phone and email; escalate complex matters.
• Maintain accurate electronic claim files and status updates in the broker system.
• Follow up with clients, insurers, adjusters, and internal teams to support timely progression.
• Prepare acknowledgements, reports, and other correspondence using templates.
• Support claims professionals with scheduling, document prep, and data entry.
• Identify urgent issues and bring them to the appropriate team member.
• Maintain confidentiality and handle information per privacy and regulations.
• Contribute to a collaborative team environment and perform related duties.

Skills

Communication

Organization

Data entry

Customer service

Attention to detail

Education

Post-secondary education in insurance/business administration

RIBO licence asset

Tools

Microsoft Office

EPIC

Job description

The Claims Assistant provides administrative and service support to the Claims team, helping ensure claims are reported, documented, and progressed accurately and efficiently. This role serves as an important point of contact for clients, insurers, adjusters, and internal teams throughout the claims process.

What you will do:

• Receive new claim notifications and collect the information required to report losses accurately and promptly
• Report claims to insurers and provide clients with claim numbers, adjuster details, and an overview of next steps
• Respond to routine client, insurer, and adjuster inquiries by phone and email, escalating complex or sensitive matters to the appropriate Claims professional
• Maintain accurate and complete electronic claim files, including correspondence, documents, notes, diary dates, and status updates in the broker management system
• Monitor outstanding information and follow up with clients, insurers, adjusters, vendors, and internal colleagues to support timely claim progression
• Prepare claim acknowledgements, reports, summaries, and other correspondence using approved templates and procedures
• Support Claims professionals with scheduling, document preparation, file reviews, data entry, and other administrative activities
• Identify urgent matters, service concerns, or potential coverage issues and bring them to the attention of the appropriate team member
• Maintain confidentiality and handle client and claim information in accordance with privacy requirements, company policies, and applicable regulatory standards
• Contribute to a collaborative team environment and perform other related duties as assigned

What you will bring:

• Post-secondary education in insurance, business administration, or a related field is an asset
• Previous experience in insurance, claims, customer service, or office administration is preferred
• Strong written and verbal communication skills, with a professional and empathetic client service approach
• Excellent organization, time management, and follow-through, with the ability to manage competing priorities
• High attention to detail and accuracy when entering data, reviewing documents, and maintaining files
• Ability to exercise discretion and sound judgment when handling confidential or sensitive information
• Proficiency with Microsoft Office, including Outlook, Word, and Excel; experience with EPIC or another broker management system is an asset
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
• A RIBO licence or willingness to obtain one may be considered an asset, depending on the responsibilities assigned to the role

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.

Benefits and perks

• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

This is a replacement position.

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate's qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

The expected base salary range for this role is $35,300 to $47,900. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.