Claims Advocacy Analyst

BrokerLink; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

BrokerLink is seeking a Claims Advocacy Analyst to join their team in Toronto, Ontario. This full-time position involves advocating for clients and resolving complex claims while contributing to a customer-driven environment. With a focus on integrity and professionalism, applicants are expected to bring at least 3-5 years of industry experience.

Benefits

Flexible health and dental insurance benefits package

Competitive compensation package with bonus aspect

RRSP with company matching

Paid Time Off including vacation and personal days

Employee discount program with various companies

Qualifications

• 3-5 years of Industry Experience in insurance; claims adjusting experience is an asset.
• P&C Insurance License across multiple Canadian provinces preferred.
• Ability to manage fast-paced environments under pressure.

Responsibilities

• Advocate for clients when a claim does not go as expected.
• Work with clients and adjusters to resolve claims.
• Follow up to ensure claims are handled effectively.

Skills

Customer Service

Conflict Resolution

Analytical Skills

Education

High School Diploma and/or Post-Secondary Education

Tools

EPIC Broker Management System

MS Office

Job description

Join to apply for the Claims Advocacy Analyst role at BrokerLink

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Join to apply for the Claims Advocacy Analyst role at BrokerLink

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Claims Advocacy Analyst to join BrokerLink and work out of our Alberta, Ontario or Atlantic offices, on a Permanent FT basis.

If you have previous commercial underwriting experience and are looking to broaden your skills in a department which handles complex risks, this is the opportunity for you! This role offers a hybrid working model.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024
  
  

What the role entails:

• Advocating for our clients when a claim does not go as expected
• Actively work with clients, adjusters, carriers, and to get resolutions for the client using problem solving, influencing and conflict resolution skills
• Answer inquiries provide assistance and education on the claims lifecycle and progress to clients and commercial brokers.
• Role will focus on subrogation assistance, loss run reviews and MGA subscription property claims
• Ask pertinent questions and connect with the carrier while advocating for our clients
• Follow up with client to determine if claim is being handled effectively and to their satisfaction
• Log and track information appropriately in the Broker Management System and in the advocacy team’s tracker
  
  

The successful candidate will have:

• If you feel you have the equivalent skills, please apply*
• High School Diploma and/or Post-Secondary Education
• 3-5 years Industry Experience, Claims adjusting experience an asset
• P&C Insurance License(s) across multiple Canadian provinces preferred
• High degree of professionalism, diplomacy and integrity.
• Excellent customer service skills and adept in conflict resolution.
• Able to work in a fast-paced environment, under pressure and deadlines.
• Excellent organizational and time management skills; multi-tasking.
• Able to work both individually and on a National team
• EPIC broker management system is required
• Proficient in MS Office – Word, Excel, Outlook
• Strong analytical and organizational skills
• Excellent verbal and written communication skills
  
  

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Insurance

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