Claims Advisor – Home Warranty Claims

Aviva Canada; Vancouver; Hybrid; CAD 46,000 - 70,000; Full time

Job summary

A leading insurance firm is seeking a Claims Advisor in Vancouver to manage home warranty claims. The role involves verifying policy coverage, assessing construction defects, and providing an excellent customer experience. Candidates should have 2 years in customer service and familiarity with insurance claims. Offers a salary range of $46,500 to $70,000, comprehensive benefits, and a hybrid work model.

Benefits

Comprehensive health benefits

Flexible vacation policy

Career development support

Diversity programs

Qualifications

• 2 years’ experience in a customer service role.
• Experience in general insurance, especially in surety and warranty claims.
• Proficiency in MS Word and Excel is essential.

Responsibilities

• Verify policy coverage and assess construction defects.
• Maintain claim records and ensure accurate claim closures.
• Communicate with Underwriting and Technical Services to manage risks.

Skills

Customer service orientation

Interpersonal skills

Negotiation skills

Communication skills

Tools

MS Word

MS Excel

Xact-Analysis

Job description

Join to apply for the Claims Advisor – Home Warranty Claims role at Aviva Canada

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Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We have an excellent opportunity in our Home Warranty Insurance Claims department. This role is open to candidates in Vancouver, Edmonton, Calgary, Oakville, or Markham. In this role, you will learn about Home Warranty and the claims process, manage claims submitted by homeowners under policies of home warranty insurance, and handle your own set of claims to resolution. You will support the team in the prompt and efficient processing of warranty claims in accordance with established policies and procedures.

As a claims adjuster, you are passionate about helping the team and motivated to provide premier service. You focus on the customer experience and are eager to learn and develop your career.

What You’ll Do

• Verify policy coverage, assess construction defects and liability, and work with Developers / Builders and Homeowners to ensure appropriate resolution within policy terms while satisfying all partners, including provincial regulators.
• Maintain claim records, including observations, documentation, communications, decisions, expenditures, and reserves.
• Ensure the best customer experience with timely claims decisions, prompt payments, recovery opportunities, and accurate claim closures.
• Communicate with Underwriting and Technical Services to manage risks and improve future service for homeowners and builders/developers.

What You’ll Bring

• 2 years’ experience in a customer service role.
• Experience in general insurance, especially in surety and warranty claims, is preferred.
• Experience in development or residential construction is a plus.
• Proficiency in MS Word and Excel; knowledge of Xact-Analysis and web databases is beneficial.
• Excellent customer service, interpersonal, investigation, negotiation, and communication skills.

What You’ll Get

• Salary from $46,500 to $70,000, based on experience and knowledge.
• Comprehensive rewards including bonus, retirement plan, health benefits, wellness programs, and volunteer opportunities.
• Career development support and professional education.
• Flexible vacation policy with options to purchase additional days.
• Diversity and inclusion programs.
• Hybrid work model.

Note: We may use AI tools in our recruitment process. This position has been posted internally and externally.

Aviva Canada provides accommodations for employees with disabilities. Please contact your Talent Acquisition Partner if needed.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Industry: Insurance