Claims Advisor, Bodily Injury

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is responsible for investigating moderately complex, unrepresented claims which may include: uninsured or underinsured motorist (UM/UIM) claims involving physical property damage and/or bodily injury in single or multi car accidents, Injury Casualty Soft Tissue (ICST), and unrepresented moderate claims. The individual also may handle moderately complex, non-represented CPL claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands" promise.

Benefits to joining Allstate:

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Job Description:

Our team is expanding, and we are actively seeking a Claims Advisor to join our Bodily Injury department. Reporting to the Bodily Injury Claims Manager, you will be responsible for investigating and settling Bodily Injury cases by thoroughly examining coverage, liability, and quantum, while adhering to territorial quality and disposition guidelines.

Role Designation: Remote

Accountabilities:

• Conduct comprehensive investigations into the coverage, liability, and quantum aspects of all assigned cases.
• Evaluate claims quantum by analyzing medical and wage documentation and conducting research.
• Establish and adjust reserves as necessary.
• Negotiate and resolve claims over the phone, involving plaintiffs and/or their counsel.
• Follow company guidelines for updates and authorization requests.
• Collaborate with external vendors to ensure compliance with company policies.

Qualifications:

• Preferred post-secondary education or equivalent.
• Minimum 1 year of direct claims handling experience.
• Bodily Injury claim handling experience is preferred.
• Completion of the CIP designation or a strong desire to pursue it is preferred.
• Previous experience in insurance, along with knowledge of injury claims, medical rehabilitation concepts, and medical terminology, is advantageous.
• Exceptional time management and organizational skills, including the ability to thrive in a fast-paced environment.
• Strong critical thinking capabilities for assessing claim strengths and weaknesses.
• Excellent written and verbal communication skills, with a commitment to delivering outstanding customer service.
• Familiarity with the Rules of Court procedures and associated timelines is a plus.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.