Claims Advisor

Johnson Controls; Edmonton; On-site; CAD 70,000 - 85,000; Full time

Job summary

A technological company in Canada is looking for a Claims Advisor to oversee workplace injury and insurance claims. The ideal candidate will have a diploma in Occupational Health & Safety, along with 3-5 years of experience in claims management. Responsibilities include managing WCB claims, developing return-to-work programs, and ensuring compliance with safety legislation. This role offers competitive pay and a comprehensive benefits package.

Benefits

Competitive Pay

Comprehensive Benefits Package

Paid holidays and vacation days

Collaborative work culture

Dedication to safety through Zero Harm policy

Qualifications

• Minimum 3–5 years of experience managing WCB or insurance claims.
• Strong knowledge of return-to-work best practices.
• Experience in a manufacturing or industrial setting.

Responsibilities

• Manage and oversee WCB and insurance claims.
• Investigate workplace incidents in collaboration with safety teams.
• Develop and implement return-to-work programs.
• Ensure compliance with Alberta’s Occupational Health and Safety Act.
• Provide training on incident reporting and claims processes.

Skills

Communication skills

Negotiation skills

Conflict resolution skills

Knowledge of Alberta WCB legislation

Proficiency in claims management systems

Proficiency in Microsoft Office Suite

Education

Diploma or degree in Occupational Health & Safety

Certification in disability management (e.g., CDMP, CRTWC)

Job description

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive Pay

• Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental, and Vision

• Paid holidays, paid vacation days, and paid sick time

• Collaborative and innovative work culture

• Dedication to safety through our Zero Harm policy

About Us

Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturer (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

What you will do

The Claims Advisor is responsible for overseeing all aspects of workplace injury and insurance claims within a manufacturing environment. This includes managing Workers’ Compensation Board (WCB) claims, coordinating return-to-work programs, and ensuring compliance with provincial legislation and internal policies. The role requires strong collaboration with operations, HR, safety teams, and external stakeholders to minimize risk and support injured employees

How you will do it

Claims Management

• Manage and oversee all WCB and insurance claims from incident reporting to resolution.

• Investigate workplace incidents in collaboration with safety and operations teams.

• Liaise with WCB Alberta, insurers, medical providers, and legal counsel as needed.

• Maintain accurate and confidential records of all claims and related documentation.

Return-to-Work Coordination

• Develop and implement modified work and return-to-work programs.

• Collaborate with supervisors and employees to ensure safe and timely reintegration.

• Monitor progress and adjust plans based on medical updates and operational needs.

Compliance & Reporting

• Ensure compliance with Alberta’s Occupational Health and Safety Act and WCB regulations.

• Prepare regular reports on claims trends, costs, and performance metrics.

• Support audits and provide documentation for regulatory or insurance reviews.

Training & Prevention

• Provide training to supervisors and staff on incident reporting and claims processes.

• Identify trends and recommend improvements to reduce workplace injuries and claims.

• Participate in safety committee meetings and contribute to risk mitigation strategies.

What we look for

Required:

• Diploma or degree in Occupational Health & Safety, Human Resources, Business Administration, or related field.

• Minimum 3–5 years of experience managing WCB or insurance claims, preferably in a manufacturing or industrial setting.

• Strong knowledge of Alberta WCB legislation and return-to-work best practices.

• Excellent communication, negotiation, and conflict resolution skills.

• Proficiency in claims management systems and Microsoft Office Suite.

• Certification in disability management (e.g., CDMP, CRTWC) is an asset.

#LI-Onsite

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.