Claims Adjuster- Specialty Lines, APD- Intact Public Entities & Entertainment Auto

Intact; San Juan de Terranova; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a qualified Claims Adjuster to oversee Physical Damage claims. The role encompasses analyzing claims, communicating effectively with stakeholders, and ensuring legislative compliance. Preferred candidates will have a degree, relevant insurance training, and strong interpersonal skills. Join a supportive work environment offering hybrid arrangements and comprehensive benefits.

Benefits

Financial rewards recognizing your success

Employee Share Purchase Plan with 50% match

Extensive benefits, including virtual healthcare

Flexible work arrangements

Option to purchase extra days off

Annual wellness account

Tools for physical and mental health

Learning and development programs

Employee-led networks and inclusive culture

Community Impact program

Qualifications

• Minimum of 2 years experience adjusting commercial auto claims.
• Knowledge of provincial auto insurance legislation.
• Bilingual in English and French is an asset.

Responsibilities

• Analyze and interpret insurance policy wording to determine coverage.
• Communicate with customers, brokers, claimants, and lawyers to resolve claims.
• Document all cases clearly and ensure compliance with legislative requirements.

Skills

Communication

Negotiation

Customer Service

Analytical Skills

Time Management

Education

University degree

Chartered Insurance Professional (CIP) designation

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

As part of our Specialty Lines Auto team, you will be responsible for investigating routine and complex Physical Damage claims for Intact Public Entities and Entertainment customers.

This position can be based in any of the following Intact offices across Canada:

• Ontario: Ajax/London/Mississauga/Ottawa/Richmond Hill/Toronto (700 University Avenue)
• Atlantic: Dartmouth NS/Dieppe NB/St John’s NL

What You’ll Do Here

• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
• Communicate in a timely and respectful manner with the customer, brokers, claimants, lawyers and other insurers to resolve claims.
• Ensure all cases are clearly documented and meet legislative requirements
• Collaborate with our Bodily Injury team on significant losses to mitigate exposure
• Manage losses and claims on both Intact Public Entities (IPE) & Entertainment accounts

What You Bring To The Table

• University degree or relevant training and experience
• Completed or working toward a Chartered Insurance Professional (CIP) designation
• Minimum of 2 years experience adjusting commercial auto claims
• Experience with municipalities or emergency vehicles is an asset
• Ability to handle or oversee moderate to complex claims
• Effective communication and negotiation skills
• Excellent customer service skills
• Strong analytical and decision-making skills
• Excellent time management skills
• Knowledge of provincial auto insurance legislation
• Atlantic Provincial Licenses are an asset, willing to secure them
• Bilingual in English and French is an asset

This role is eligible for an employee referral bonus.

What We Offer

Our hybrid work model balances remote and in-person work. As a permanent team member, you can expect:

• Financial rewards recognizing your success
• Employee Share Purchase Plan with 50% match
• Extensive benefits, including virtual healthcare
• Flexible work arrangements
• Option to purchase extra days off
• Annual wellness account
• Tools and resources for physical and mental health
• Learning and development programs
• Employee-led networks and inclusive culture
• Supportive leadership and colleagues
• Community Impact program

We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals, including members of equity-deserving groups. We acknowledge the traditional territories of First Nations, Métis, and Inuit peoples and are committed to accessibility and accommodations.