Claims Adjuster - Property

OTIP Group of Companies (OGC); Dartmouth; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company is seeking a Property Claims Specialist in Dartmouth. The role involves managing claims processes, confirming coverage, and providing superior customer service. The ideal candidate enjoys working collaboratively and has strong organizational and communication skills. Benefits include a rewarding salary, comprehensive insurance coverage, and opportunities for advancement.

Benefits

Rewarding salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

100% coverage for continuing education fees

Access to learning resources

Flexible work-from-home options

Opportunities for advancement

Qualifications

• 2 years of experience with property policies.
• Strong communication skills with stakeholders.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Confirm coverage for incoming claims and negotiate resolutions.
• Coordinating follow-up with service providers.
• Participate in coaching and improve work efficiencies.

Skills

Organizational skills

Negotiation

Conflict Management

Financial Concepts

Mediation Experience

Load & Unload

Fraud

Math

Education

Post-secondary education or college diploma in a related field

CIP designation or working towards it

Provincial adjuster's license

Tools

Microsoft Office

Job description

Reporting to the National Property Claims Manager, the core responsibilities of your role will include:

• Delivering a superior customer experience by responding to general inquiries, initiating and maintaining contact with insured members, and assisting with commodity claims overflow.
• Confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports, completing contractual coverage analysis, assessing quantum review, subrogation opportunities, and negotiating and resolving property insurance claims of minor to moderate nature in a timely manner.
• Coordinating and following up on work activities performed by outside service providers to completion, including contractors, engineers, contents specialists, and other suppliers as required.
• Ensuring all correspondence is completed efficiently and effectively, including creating Critical Path, Proof of Loss, waivers, and reservation rights letters.
• Gathering information from insured members, civil authorities, police witnesses, and other insurers to complete timely property loss investigations.
• Maintaining quality service and adhering to organizational standards in all aspects of file handling, including reserving, expense and loss control, questionable claims, and creating disposition plans for file closure.
• Assisting and participating in dispute forums related to policy coverage, providing support, and assembling documentation with resolution recommendations.
• Participating as necessary in the legislated Property Appraisal Process to resolve quantum disputes during claim negotiations.
• Identifying legal requirements and standard unit definitions of each province's Condominium policies.
• Coordinating effectively with condominium corporations on insured losses to ensure effective restoration and repairs.
• Keeping claims information confidential to protect operations and insured members.
• Ensuring data integrity, issuing payments to vendors, insureds, and experts, and maintaining well-organized claim files with accurate data input.
• Adhering to partner guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
• Actively participating in coaching and training sessions, collaborating with team members and management.
• Contributing to a culture of continuous improvement in work efficiencies and highlighting valuable work.
• Being an active member of Curos' National Catastrophic Response Team.

Qualifications:

Let's Talk About You:

We are looking for a candidate with:

• A post-secondary education and/or college diploma in a related field.
• CIP designation or working towards it.
• A provincial adjuster's license; ability to acquire it if not already held.
• At least 2 years of experience with a good understanding of various property policies.
• Excellent verbal and written communication skills to effectively work with internal and external stakeholders.
• Strong time management and organizational skills to manage competing priorities.
• Current working knowledge of Microsoft Office.
• Ability to learn and adapt quickly in a fast-paced environment, including working with various computer programs, databases, and software.
• Ability to work independently and as part of a collaborative team.

We also encourage applicants to apply even if their experience does not exactly match the qualifications, providing additional details on why they would be a great fit.

Additional Information:

Some of the Perks We Offer:

• Rewarding salary and bonuses that value your dedication.
• Industry-leading group benefits with 100% premium coverage (excluding LTD) starting on your first day.
• Defined benefit pension plan for a confident retirement.
• 100% coverage of approved continuing education and licensing fees.
• Access to learning resources including LinkedIn Learning.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement to unlock your potential.

If interested, please apply online. OTIP and its affiliates are committed to creating an accessible, inclusive environment and will provide accommodations upon request. We value diversity, equity, and inclusion, and are an equal opportunity employer. Only shortlisted candidates will be contacted.

LI-Hybrid

Remote Work: Employment Type:

Full-time

Key Skills:

Load & Unload, Organizational skills, Financial Concepts, Fraud, Math, Mediation Experience, Pricing, Conflict Management, Workers' Compensation Law, Medicare, Negotiation, Workers' Compensation

Experience: 2 years

Vacancy: 1

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