Claims Adjuster, Auto (Evergreen)

Northbridge Financial; Vancouver; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Auto Claims Adjuster, where your expertise in managing claims will shine. This role offers a unique opportunity to work in a dynamic environment, balancing office and remote work while ensuring exceptional customer experiences. With a strong focus on employee well-being, the company provides competitive salaries, flexible health benefits, and support for your professional growth. Be part of a passionate team dedicated to making a difference in the insurance industry, where your contributions will be valued and recognized. If you're ready to take the next step in your career, this is the perfect opportunity for you!

Benefits

Hybrid work flexibility

Employee share purchase plan

Pension plans

Discounts on staff insurance

Flexible health benefits

Wellness programs

Education assistance

Leadership training and mentoring

Donation matching

Team volunteer days

Qualifications

• 3+ years of Auto Claims Adjuster experience required.
• Strong knowledge of Auto policy wordings and Fault Determination rules.

Responsibilities

• Manage pending personal and commercial auto claims effectively.
• Negotiate settlements and evaluate complex claims thoroughly.

Skills

Investigating and evaluating complex claims

Negotiating and settling claims

Working with Body Shops and Towing companies

Managing stressful calls

Providing great customer experience

Clear communication with Claimants, Brokers, and Vendors

Education

Post-Secondary Education in Insurance

CIP designation (completed or in progress)

Tools

MS Office Suite

Job description

What it’s like to be a Northbridge Claims Adjuster, Auto

As a Claims Adjuster, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind.

As an Auto Claims Adjuster, you will be personally managing a pending of private personal vehicles, light and/or heavy commercial files - this means you will not be on a phone queue!

We want your talent

If you are great at:

1. Thoroughly investigating & evaluating assigned complex claims
2. Negotiating and settling first and third-party personal & commercial lines claims
3. Working with Body Shops and Towing companies
4. Managing stressful calls and clearly delivering decisions on claims
5. Effectively managing a busy day-to-day schedule
6. Providing a great Customer experience

And you have:

1. Post-Secondary Education in an Insurance focused program or related program
2. Completed or working towards the CIP designation
3. A minimum of 3 years of Auto Claims Adjuster experience
4. Experience with commercial lines an asset
5. Strong knowledge of Auto policy wordings and Fault Determination rules
6. Strong technical skills with MS Office Suite
7. Ability to clearly communicate with Claimants, Brokers, and Vendors

We really mean it when we say we put you first. Here are a few ways how:

1. Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
2. We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
3. We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
4. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
5. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Salary range: $60,000 - $75,000 for Vancouver, BC.
* Actual pay may be below, or above range based on candidates' knowledge, skills, and level of ability relative to expectations for the role applied to. Candidates with salary expectations outside of the range are encouraged to apply.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance companies. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.