Claim Technical Adjuster, General Liability

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims while engaging in indemnity & expense management. Promptly manage GL claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.

• Directly handle assigned severe GL claims.
• Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Consult with Manager on use of Claim Coverage Counsel as needed.
• Directly investigate each GL claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
• Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims.
• Verify the nature and extent of injury or damage by obtaining and reviewing appropriate records and damages documentation.
• Maintain GL claim files and document claim file activities in accordance with established procedures.
• Proactively review CFAs for adherence to quality standards and trend analysis.
• Utilize diary management system to ensure that all claims are handled timely.
• Establish and maintain proper indemnity & expense reserves.
• Recommend appropriate cases for discussion at roundtable.
• Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
• Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
• Apply the Company's claim quality management protocols, Best Practices and metrics to all claims.
• Develop and employ creative resolution strategies.
• Responsible for prompt and proper disposition of all claims within delegated authority.
• Negotiate disposition of GL claims with insureds and claimants or their legal representatives.
• Recognize and implement alternate means of resolution.
• Manages litigated claims and develop litigation plan with staff or panel counsel.
• Track and control legal expenses to assure cost-effective resolution.
• Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• Update appropriate parties as needed, providing new facts as they become available.
• Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
• Appropriately deal with information that is considered personal and confidential.
• Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions.
• Represent the company as a technical resource, attend legal proceedings as needed.
• Actively provide mentoring and coaching to less experienced claim professionals.
• Share accountability with business partners to achieve and sustain quality results.
• Evaluate all claims for recovery potential; directly handle recovery efforts.
• Perform other duties as assigned.

• University/College degree or equivalent in business experience preferred.
• Advanced level knowledge and skill in claim and litigation.
• Strong negotiation and customer service skills.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases.
• Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
• Demonstrated coaching, influence and persuasion skills.
• Advanced written and verbal communication skills.
• Strong technology aptitude; ability to use business technology tools effectively.
• Acquisition and maintenance of Insurance License(s) may be required.

• High School Degree or GED required with a minimum of 3 years claim handling experience.
• Experience utilizing computer technology.
• Ability to accurately compute a variety of numerical calculations required.
• Licensing Required: Acquisition and maintenance of Insurance License(s) may be required.
• Must secure and maintain company credit card if required.

• Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus the opportunity to purchase additional days.
• Wellness Program: The Travelers wellness program provides access to free professional counseling services and health coaching.
• Volunteer Encouragement: We encourage our employees to get involved in the communities we serve.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization.

We are committed to providing accommodation to persons with disabilities.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit here.