Claim Management Coordinator, Workers' Compensation (Paralegal)

LifeWorks; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

LifeWorks, a leader in health management, is seeking a licensed paralegal to support Workers’ Compensation Case Managers in Toronto. The successful candidate will coordinate information, process invoices, and handle client communication while ensuring adherence to service level agreements. Essential qualifications include a strong background in health management and excellent communication skills. Join a purpose-driven team dedicated to innovation and improving lives through technology.

Qualifications

• Must be a licensed paralegal with the Law Society of Ontario in good standing.
• Post-secondary education in health management and/or absence and disability management is an asset.
• Completed related coursework in health and safety, workers’ compensation, medical terminology, or insurance preferred.
• Strong interpersonal, assessment, and problem-solving skills are required.
• Experience in front-line customer support with a focus on client service.
• Polished communication skills and high attention to detail.

Responsibilities

• Support Workers’ Compensation Case Managers with data entry and communication tasks.
• Coordinate information flow to Claims Management Coordinators and Case Managers.
• Operate the Kofax system to attach documents to claims.
• Process invoices within Kofax and Abiliti Case Management Systems.
• Communicate with provincial boards to obtain information on claims.
• Handle telephonic claim intake by communicating with clients.
• Work with the team to ensure responsibilities are completed according to service level agreements.
• Meet established productivity objectives.

Skills

Interpersonal skills

Assessment skills

Problem-solving skills

Customer support experience

Communication skills

Attention to detail

Education

Licensed paralegal with the Law Society of Ontario

Post-secondary education in health management

Related coursework in health and safety

Workers’ compensation knowledge

Medical terminology knowledge

Disability management knowledge

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on the uniqueness of each individual to create the future of health. As a global leader in health and well-being, encompassing physical, mental, and financial health, TELUS Health aims to improve health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Summary:

Employees can be absent from work for various reasons, including casual absence, work-related illness or injury, or health issues requiring extended leave. Our absence management program helps employers strategically manage these absences, focusing on reducing costs, increasing administrative efficiency, and supporting employees to return to health and productivity.

Responsibilities:

1. Support Workers’ Compensation Case Managers with tasks such as data entry, communication distribution, and other administrative functions;
2. Coordinate information flow to Claims Management Coordinators and Case Managers;
3. Operate the Kofax system to attach incoming documents to claims;
4. Process invoices within our Kofax and Abiliti Case Management Systems;
5. Communicate with provincial boards to obtain information on claim files;
6. Handle telephonic claim intake by communicating with clients;
7. Work with the team to ensure responsibilities are completed according to service level agreements;
8. Meet established productivity objectives.

Qualifications and Skills:

1. Must be a licensed paralegal with the Law Society of Ontario in good standing;
2. Post-secondary education in health management and/or absence and disability management is an asset;
3. Completed related coursework in health and safety, workers’ compensation, medical terminology, disability management, insurance, or RTW/Rehabilitation preferred;
4. Strong interpersonal, assessment, and problem-solving skills;
5. Experience in front-line customer support with a focus on client service;
6. Polished communication skills;
7. High attention to detail.

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About Us:

We are a people-focused, customer-first, purpose-driven team dedicated to innovation and doing good. We improve lives through technology and foster a culture of innovation that empowers our team to solve complex problems and create meaningful human outcomes in a digital world.

TELUS values diversity and is committed to fair employment practices. We provide accommodations for applicants with disabilities during the recruitment process.

Note: All team members working at Data Centers or with access to sensitive technology must pass a Personnel Security Screening as per our Data Center Security Policy.

For our health and safety, all new hires at TELUS Health Care Centres are required to be fully vaccinated against COVID-19.

Note for Quebec candidates: If English language knowledge is required, it is to facilitate communication with external/internal parties or use of English applications/software.

By applying, you agree that your information will be shared with TELUS’ Talent Acquisition team and relevant leaders involved in the hiring process.