Claim Management Coordinator, Workers' Compensation

LifeWorks; London; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Coordinator for Workers' Compensation Claim Management. This role involves supporting case managers with administrative tasks, coordinating information flow, and processing invoices. Ideal candidates will have a background in health management or related fields, strong interpersonal and communication skills, and a keen attention to detail. Join a forward-thinking organization that values diversity and inclusivity, and play a key role in enhancing employee support and productivity. If you're passionate about health and well-being, this opportunity is perfect for you.

Qualifications

• Post-secondary education in health management or related fields preferred.
• Experience in customer support and strong communication skills are essential.

Responsibilities

• Support Workers’ Compensation Case Managers with administrative tasks.
• Coordinate information flow to Claims Management Coordinators.
• Process invoices and manage document attachments in Kofax.

Skills

Interpersonal Skills

Assessment Skills

Problem Solving Skills

Customer Service Skills

Communication Skills

Attention to Detail

Education

Post-secondary education in health management

Course work in health and safety

Course work in workers’ compensation

Course work in medical terminology

Course work in disability management

Tools

Kofax

Abiliti Case Management System

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Summary:

Employees can be absent from work for a variety of reasons: casual absence, work-related illness and/or injury, or health issues requiring the employee to be away from the work place for an extended period. Our absence management program helps employers strategically manage those absences - focusing on reducing overall costs, realizing administrative efficiency, and enhancing support for employees - all with the goal of returning employees to health and productivity.

Responsibilities:

• Support Workers’ Compensation Case Managers with a variety of tasks such as data entry, communication distribution and other administrative functions;
• Coordinate the flow of information to Claims Management Coordinators and Case Managers;
• Operating the Kofax system to attach incoming documents to claims;
• Processing invoices within our Kofax and Abiliti Case Management Systems;
• Communicating with the provincial boards to obtain information on claim files;
• Communicating with clients for telephonic claim intake;
• Working with the team to ensure that all responsibilities are completed according to service level agreements;
• Meeting established productivity objectives.

Succeeding as a Coordinator, Workers' Compensation Claim Management will require the following core qualifications and skills:

• Post-secondary education in health management and/or absence and disability management is a considerable asset;
• Completed related academic course work in health and safety, workers’ compensation, medical terminology, disability management, insurance, or RTW/Rehabilitation preferred;
• Developed interpersonal skills along with superior assessment and problem solving skills;
• Work experience in a front line customer support role, combined with an understanding of and appreciation for substantial client service skills;
• Polished communication skills;
• High attention to detail.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.