City Dispatcher

J.D. Irving, Limited; Dorval; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated City Dispatcher to join their team. This role involves coordinating freight transportation, scheduling drivers, and ensuring efficient operations. The ideal candidate will possess excellent customer service skills and be bilingual in French and English. You will thrive in a fast-paced environment while managing day-to-day communications with drivers and addressing service concerns. With opportunities for growth and development, this position offers a dynamic work environment where your contributions will make a significant impact on customer satisfaction and operational efficiency.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Life insurance and Disability benefits

Health & wellness reimbursements

Maternity leave top-up program

Company discounts

Job-related training and development

24/7 access to online learning

Growth and progression opportunities

Qualifications

• 2 years' experience in dispatch is preferred.
• Ability to work under pressure with minimal supervision.

Responsibilities

• Communicate with drivers to ensure proper load instructions.
• Manage service concerns and coordinate maintenance of vehicles.
• Assist with dispatch operations during busy periods.

Skills

Customer Service Skills

Bilingualism (French and English)

Organizational Skills

Time Management Skills

Communication Skills

Tools

AS400

Microsoft Office Suite

Job description

Midland Transport is looking for a motivated individual to work as a City Dispatcher AM based out of Montreal Refrigerated Facility, QC.

In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes, maintain up-to-date records and review driver logs to check for errors.

The Work Schedule

Monday to Friday with availability in the evenings and nights (4:00 am. - 1:00 pm.)

Benefits To Joining Midland:

• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Life insurance and Disability benefits
• Health & wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• Maternity leave top-up program
• Company discounts
• Opportunities to take part in job-related training and development as well as 24/7 access to online curated learning
• Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies

Qualifications

• You have 2 years' experience in dispatch (asset)
• You have excellent customer service skills
• Bilingualism is mandatory (French and English)
• You have solid interpersonal, communication (verbal and written), organizational, and time management skills
• You have knowledge of AS400 (asset)
• You can work with minimal supervision under pressure and time constraints in a stressful environment
• You are familiar with Microsoft Office Suite

Responsibilities

• Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out
• Line up loads to ensure the best time efficiency and load factor
• Manage service concerns, as required, to limit exposure and minimize impact to the customer
• Coordinate maintenance to city tractors and trailers
• Assist other dispatch staff as required during spikes in workload
• Assist other dispatch staff as required by preparing and analyzing various reports as required
• Provide Drivers with the right information and equipment to make the entire customer experience positive from start to finish
• Assist with dock operations at various times.
• Service updating etc.