City Dispatcher

Midland Transport; Dorval; On-site; CAD 40,000 - 60,000; Full time

Job summary

Midland Transport seeks a motivated City Dispatcher AM at our Montreal Refrigerated Facility. This role involves coordinating freight transportation while ensuring effective communication with drivers and customers. Candidates will benefit from a comprehensive health plan, RRSP matching, and extensive training opportunities within a dynamic work culture.

Benefits

Flexible health and dental plan

RRSP matching program

Employee Assistance Programs

Life insurance and Disability benefits

Health & wellness reimbursements

Maternity leave top-up program

Company discounts

Job-related training and development

Growth and progression opportunities

Qualifications

• 2 years' experience in dispatch preferred.
• Bilingualism in French and English required.
• Solid interpersonal skills essential.

Responsibilities

• Coordinate communication with fleet drivers.
• Manage service concerns and efficiency.
• Assist with dock operations as needed.

Skills

Customer service

Communication

Time management

Organizational skills

Tools

Microsoft Office Suite

AS400

Job description

JOB DESCRIPTION
Midland Transport is looking for a motivated individual to work as a City Dispatcher AM based out of Montreal Refrigerated Facility, QC.
In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes, maintain up-to-date records and review driver logs to check for errors.
The Work Schedule
Monday to Friday with availability in the evenings and nights (4:00 am. - 1:00 pm.)
Benefits To Joining Midland:

• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Life insurance and Disability benefits
• Health & wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• Maternity leave top-up program
• Company discounts
• Opportunities to take part in job related training and development as well as 24/7 access to online curated learning
• Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies

RESPONSIBILITIES

• Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out
• Line up loads to ensure the best time efficiency and load factor
• Manage service concerns, as required, to limit exposure and minimize impact to the customer
• Coordinate maintenance to city tractors and trailers
• Assist other dispatch staff as required during spikes in workload
• Assist other dispatch staff as required by preparing and analyzing various reports as required
• Provide Drivers with the right information and equipment to make the entire customer experience positive from start to finish
• Assist with dock operations at various times.
• Service updating etc

QUALIFICATIONS

• You have 2 years' experience in dispatch (asset)
• You have excellent customer service skills
• Bilingualism is mandatory (French and English)
• You have solid interpersonal, communication (verbal and written), organizational, and time management skills
• You have knowledge of AS400 (asset)
• You can work with minimal supervision under pressure and time constraints in a stressful environment
• You are familiar with Microsoft Office Suite

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.