Cisco Senior Tech Specialist

Intello Technologies Inc.; Toronto; On-site; CAD 74,000 - 112,000; Full time

Job summary

Intello Technologies Inc. is seeking a Cisco Senior Technology Specialist to drive revenue retention and enhance customer satisfaction through strategic renewal management of enterprise solutions. This full-time role requires an active Cisco Renewal Manager certification, proven experience in support renewals, and a collaborative approach. The successful candidate will play a key role in ensuring seamless support while maintaining strategic partnerships with Cisco and Avaya.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth and learning opportunities

Qualifications

• Active Cisco Renewal Manager certification or ability to obtain it.
• 3 to 5 years of relevant work experience in enterprise software and hardware support renewals.
• Strong knowledge of Cisco product portfolios.

Responsibilities

• Lead proactive renewal lifecycle management through 30, 90, and 120-day planning cycles.
• Develop and maintain hardware and software support renewal forecasts.
• Drive renewal strategies aligned with partnership requirements.

Skills

Customer relationship management

Strategic planning

Collaborative problem-solving

Education

Post secondary diploma or certification in a related field

Job description

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Jobs by Category: Operations

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Description

At TELUS, we're committed to fostering a culture of purpose-driven innovation and creating meaningful connections that drive business success. We believe in putting our customers first and embracing change courageously, which is why we're looking for a Cisco Senior Technology Specialist to join our dynamic team.

Your Impact

As a Cisco Senior Technology Specialist, you'll play a pivotal role in:

• Driving revenue retention through strategic renewal management of mission-critical enterprise solutions
• Maintaining TELUS's prestigious Gold Partner status with Cisco through certified expertise
• Enhancing customer satisfaction by ensuring seamless support continuity
• Strengthening TELUS's strategic partnerships with industry leaders Cisco and Avaya
• Contributing directly to our company's growth and customer-first commitment

What You'll Do

• Cisco Senior Technology Specialist:
  • Lead proactive renewal lifecycle management through 30, 90, and 120-day planning cycles
  • Develop and maintain comprehensive hardware and software support renewal forecasts
  • Provide strategic consultation to Sales teams on customer renewal options
  • Drive renewal strategies aligned with partnership requirements
  • Participate in bi-weekly Cisco renewal reviews for pipeline management
  • Maintain active Cisco Renewal Manager certification
  • Process RFQs and RFPs within specified timelines

Qualifications

What You Bring

• Active Cisco Renewal Manager certification or ability to obtain it
• Proven experience in enterprise software and hardware support renewals
• Strong knowledge of Cisco product portfolios
• Excellence in customer relationship management
• Strategic planning and forecasting capabilities
• Collaborative approach to problem-solving
• Customer-first mindset and passion for innovation

Our Team Culture

Join a team that:

• Embraces change and innovates courageously to deliver exceptional customer experiences
• Values collaboration and knowledge sharing across departments
• Supports professional growth through certification and skill development
• Fosters an inclusive environment where every voice matters
• Provides opportunities to directly impact business success and customer satisfaction

Join us in making the future friendly by ensuring our enterprise customers have continuous access to the support they need!

Great to have

• Post secondary diploma or certification in a related field
• 3 to 5 years of relevant work experience

Salary Range: $74,000-$112,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.