Cisco Partner Alliance Manager

Computacenter; Toronto; On-site; CAD 95,000 - 130,000; Full time

Job summary

Computacenter is seeking a Partner Alliance Manager to lead B2B partner programs and manage vendor relationships, aiming to grow revenue and strengthen brand presence in North America. The role emphasizes strategic planning, program governance, and cross-functional collaboration.

You will drive initiatives, analyze partner metrics, and coordinate quarterly business reviews with key partners, while ensuring compliance and profitability across assigned partner lines.

Qualifications

• 5–7+ years in a technology company delivering IT services.
• Experience working at strategic level to enable partners and vendors.
• Legally eligible to work in Canada.
• Ability to assess growth potential in partner relationships.
• Contributes to organizational vision and strategy, initiates and leads collaborative forums across the organization.

Responsibilities

• Partner with business leaders to deliver services aligning with company goals.
• Manage relationships with partner(s) and Computacenter US to build the brand and business.
• Develop strategic growth and engagement plans for Computacenter.
• Drive change, innovation and growth across partner programs.
• Analyze and report on partner initiatives and forecast strategic changes.
• Act as escalation point for complex issues and support internal teams.
• Coordinate QBRs/BPs for assigned partners.
• Assist with new vendor qualification and onboarding.
• Maintain profitability and update products as needed.

Skills

Partner management

Strategic planning

Vendor relations

Leadership

Business development

Job description

The Partner Alliance Manager will be responsible for managing business-to-business relationship with assigned partners and vendors. Individual will manage product offerings, rebates, contracts, and yearly certifications.

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Manage relationship with partner(s) and Computacenter United States Inc. to build the brand and the business.
• Develop strategic plan for overall growth and engagement with Computacenter.
• Drive change, innovation and growth across the Partner programs.
• Maximize front and back-end process for partner specific items such as rebate programs, partner-specific solutions, and more.
• Analyze and report on partner initiatives, forecast for strategic changes and report on key metrics.
• Act as a point of escalation on complex issues and providing appropriate support to internal team members.
• Review forecast for opportunity to negotiate additional discounts and programs.
• Manage and track Partner Rebates.
• Communicate partner programs and processes to internal departments.
• Funding liaison for Marketing and Engineering activities.
• Manage Certification and Partner requirements.
• Facilitate Internal & External QBR/BPs for assigned partner(s).
• Assist with customer-facing meetings regarding end-user programs.
• Assist with new Vendor Qualification and Onboarding.
• Maintain and improve business profitability within assigned partner line(s).
• Maintain and improve business line incorporating new products, when needed.
• Assure compliance with policies and procedures.
• Embrace and support Computacenter’s mission and core values.

What you have

• 5-7+ years’ experience with a technology company in service delivery in the IT industry.
• Demonstrable experience of working in a challenging environment.
• Experience of working at a strategic level to enable partners and vendors to increase sales and enhance relationships.
• Legally eligible to work in Canada.
• Ability to assess potential growth in partner relationships.
• Contributes to the organizational vision and strategy, initiates and leads collaborative forums across the organization to create the foundation for achieving strategic goals
• Demonstrates understanding of current and emerging market trends, geographic and cultural needs.
• Ability to develop strategy to implement lessons learned to future deals.
• Ability to drive innovation in deal constructs with the business.
• Able to drive continuous improvement through the creation of new metrics based on current performance
• Prior experience managing a Cisco line of business

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us