Cisco Network Analyst for VOIP

Collabera; Victoria; On-site; CAD 70,000 - 95,000; Full time

Job summary

Collabera is seeking an experienced Network Analyst in Victoria, BC, with expertise in Cisco Routing and VOIP systems. This role involves providing tier 2 support, managing network operations, and improving network design in a dynamic environment. The ideal candidate will have a technical diploma, Cisco certifications, and experience in call center operations, along with a strong problem-solving mindset.

Benefits

100% employer-paid Provincial Medical Services coverage

Comprehensive extended medical package

4 weeks annual vacation

Fitness package subsidy

Qualifications

• Experience in VOIP, Network layer and Design, CISCO UCM.
• Preference for technical diploma or certification in data communications.
• Experience in a BPO/call center setting is a plus.

Responsibilities

• Evaluate service providers and direct operations related to networking.
• Provide tier 2 support and liaise with network architects and external providers.
• Analyze business challenges and implement solutions for operational excellence.

Skills

Cisco Adaptive Security Appliance Administration

CISCO Voice and Call Center Administration

Education

Technical Diploma or Technical Certification

Tools

VM Ware

Solar Winds Network Performance Monitor

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Collabera has an immediate need for a Network Analyst who will be well versed in Cisco Routing, Physical Network Design (Layers 1, 2, 3), who can direct and evaluate service providers, and who also has a working knowledge of CISCO Voice components coupled with system administration and virtual storage experience. The successful incumbent will help identify areas for improvement for network / operational excellence.

The Network Analyst works closely with other Network Analysts and all data center professionals, providing mostly tier 2 level of support at the network operational level and acting as a liaison between the network architect, Tier 1 Support, and external service providers for the network and the CISCO Voice systems. The focus on this role will be the CISCO VOIP and Call Center, while also working with the team to provide overall network support.

Our client supports a complex network system with multiple data centers spread across Canada, integrating with the US organization. Our client works with government network support teams as well as our hosting and network providers to support the networking requirements.

The successful candidate will be a methodical problem solver who can analyze and resolve business challenges within budget and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies.

Requirements

Education :

• Preference for a Technical Diploma or Technical Certification from an accredited technical college or university, with major coursework in data communications, routing, and network administration.
• CISCO certifications would be an asset.

Desired Skills :

• Cisco Adaptive Security Appliance Administration
• CISCO Voice and Call Center Administration

Nice to Have Skills :

• VM Ware
• Solar Winds Network Performance Monitor / Configuration Manager

Along with a competitive annual compensation offered, additional benefits could include :

• 100% employer paid Provincial Medical Services coverage
• Comprehensive extended medical package
• 4 weeks annual vacation
• Fitness package subsidy

Qualifications

Experience in VOIP, Network layer and Design, CISCO UCM, and experience in a BPO / call center setting is a plus.

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