Cisco Collaboration Specialist

Innovatia Technical Services Inc.; Saint John; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading technology outsourcing provider seeks a Cisco Collaboration Specialist to enhance education products and technical support for Cisco Collaboration technologies. The ideal candidate will have deep technical knowledge and troubleshooting expertise. Position offers a regular full-time opportunity with responsibilities including maintaining knowledge of collaboration solutions and ensuring certification updates.

Qualifications

• Strong knowledge of Cisco Collaboration technologies.
• Expertise in troubleshooting beyond standard TAC experience.
• Proven experience with Cisco Collaboration tools.

Responsibilities

• Develop and modify education products related to Cisco Collaboration.
• Ensure certifications are up to date to maintain competitiveness.
• Provide technical escalation support for project teams.

Skills

Cisco Collaboration technologies

Troubleshooting

Technical content creation

Project management

Collaboration skills

Education

CCIE Collaboration (Lab)

CCNP Collaboration

Tools

Microsoft Visio

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

We are seeking an experienced Cisco Collaboration Specialist with expertise in Webex Calling, Webex Contact Center, Cisco Meeting Server (CMS), CUBE, CUCM, and other Cisco Collaboration technologies. The ideal candidate will possess deep technical knowledge and troubleshooting skills across the Cisco Collaboration ecosystem, supporting content review, deployment, and integration of collaboration solutions.

Position Title: Cisco Collaboration Specialist

Location: Remote Canada

Employment Type: Regular Full-time

Responsibilities

• Schedule technology updates to keep the team current with Cisco Collaboration solutions and roadmaps.
• Develop and modify education products, assessments, exercises, and courses related to Cisco Collaboration technologies.
• Enhance Instructor Certification and Train the Trainer programs specific to Collaboration solutions.
• Ensure certifications are up to date to maintain a competitive edge.
• Maintain knowledge of Cisco’s Collaboration product lines, including Webex Calling, Webex Contact Center, CMS, CUBE, CUCM, and related technologies.
• Design comprehensive technical content aligned with Cisco standards.
• Attend cross-functional technology summit meetings and stay current on assigned technologies and product roadmaps.
• Participate in project close activities, including release management, Course Information Overview (CIO), Course Administration Guide (CAG), Train the Trainer (TTT), and Alpha delivery.
• Provide technical escalation support for the project team, particularly in Webex DI, Webex Calling, Webex Contact Center, CUCM, CMS, and CUBE.
• Author and review certification assessment items for Collaboration training programs.
  
  

Qualifications

• Strong knowledge of Cisco Collaboration technologies, including Webex Calling, Webex Contact Center, Cisco Meeting Server (CMS), CUBE, CUCM, Cisco Unity Connection, Contact Center Solutions (UCCX, UCCE).
• Expertise in troubleshooting and resolving issues beyond standard TAC experience, including architecture-level problem-solving and optimization.
• Proven experience with Cisco Collaboration tools, including configuration, deployment, and integration.
• Proficiency in creating technical content, assessments, and educational materials.
• Ability to create Collaboration Network Diagrams and documentation.
• Design lab topologies to support educational instruction and certification training.
• Familiarity with tools like Microsoft Visio, PowerPoint, Word, Excel, Outlook, and the ability to learn additional development software as required.
• Proven technical expertise and training development skills in Cisco Collaboration technologies.
• Ability to manage multiple project timelines and deliverables.
• Self-starter with minimal direction.
• Adaptability and creativity to develop innovative and engaging learning content.
• Team player with strong collaboration skills.
  
  

Preferred Certifications

• CCIE Collaboration (Lab)
• CCNP Collaboration with strong expertise in Webex Calling and Webex Contact Center
  
  

To apply for this dynamic opportunity please submit your resume via our website at www.innovatia.net/careers

We thank all candidates for your interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.