Christmas Support Worker - Temporary

The Salvation Army International; Vernon; Hybrid; CAD 25,000 - 31,000; Part time

Job summary

The Salvation Army is seeking a Kettle Coordinator II for its Christmas Kettle Campaign in Canada. This short-term contract role oversees multiple kettle locations across a zone including malls, grocery stores and retail outlets.

You will supervise kettles and volunteers, coordinate kettle placement, and ensure secure donations while maintaining daily communications with the coordinator. Training, driver’s license, and reliable vehicle are essential.

Qualifications

• Valid driver’s license and reliable vehicle are required.
• Experience in customer service is preferred.
• High school completion is an asset.

Responsibilities

• Attend training and orientation on The Salvation Army and the Christmas Kettle Campaign.

Skills

Valid driver’s license

Reliable vehicle

Excellent communication

Interpersonal skills

Customer service

Team player

Ability to lift 9–12 kg

Education

Some high school coursework

High school completion asset

1 year of related customer service experience

Job description

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: POSITION PURPOSE SUMMARY: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets.

ACCOUNTABILITIES: The incumbent may perform all, some, or similar range of duties.

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset
• Ensure all Kettle donations are delivered to secure location at shift completion
• Communicate daily issues and supply deficiencies to City/Assistant Coordinator
• Orient and remind volunteers on proper Kettle handling and duties as required
• Supervise, support and assign (as required) Kettle Volunteers throughout the Campaign
• Participate in the recruitment of new volunteers
• Visit locations during shift changes and intermittently
• Communicate daily with partner for effective transition
• Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis)
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Perform other work-related duties as assigned.

WORKING CONDITIONS:

• Work environment is typically in malls/stores
• Standing for long periods will be required and exposure to cold weather

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Some high school coursework, completion of high school is an asset Experience:
• One year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset Skills and Capabilities

Skills and Capabilities

• Valid driver’s license and a reliable vehicle required Excellent communication and interpersonal skills
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation: The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.