Christmas Kettle Worker

TSA The Salvation Army TSA; Guelph; On-site; CAD 25,000 - 29,000; Part time

Benefits offered by this job

Health and dental benefits

RRSPs

Paid vacation and sick time

Job summary

The Salvation Army is seeking a dedicated team member for the Christmas Kettle Campaign in malls across Canada. You will greet donors, answer questions about Salvation Army programs, and safeguard donations. The role emphasizes a positive presence, compliance with policies, and teamwork in a fast-paced, seasonal setting.

Training is provided; prior cash handling or customer service is a plus. The position offers a seasonal schedule with benefits including health and dental, RRSPs, and paid time

Qualifications

• Customer-facing role experience preferred.
• Ability to maintain confidentiality and handle donor information.
• Willingness to work as part of a team and under daily timelines.

Responsibilities

• Remain at the Kettle for the full shift (until relieved).
• Respond to questions from potential donors regarding ministries and programs.
• Present a positive image and represent TSA well while on duty.
• Work with minimal supervision.
• Comply with Salvation Army policies and applicable laws.
• Collect donations and keep them secure.

Skills

Customer service

Communication

Team player

Confidentiality

Under pressure

Lifting ability

Education

Some high school coursework

Job description

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other.

ACCOUNTABILITIES

• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Present a positive image (well-groomed/dressed) and represent TSA well while on duty.
• Work with minimal supervision.
• Must comply with all Salvation Army policies, procedures, and associated legislation.
• Treat the property of The Salvation Army with due care and caution.
• Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: TSA staff members, Kettle campaign team External: Community members

MANAGERIAL/TECHNICAL RESPONSIBILITIES

Direct reports: none.

FINANCIAL AND MATERIAL MANAGEMENT

• Collect donations and petite cash and ensure donations are always kept secure.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS

• Work environment is typically in malls/stores
• Standing for long periods will be required and exposure to cold weather

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Some high school coursework, completion of high school is an asset

Experience

• Up to one year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset

Skills and Capabilities

• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20-25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation

The target hiring range for this position is $17.95 to $20.89 with a maximum of $23.82. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you'll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

Benefits

• health and dental benefits
• paid vacation and sick time
• RRSP's

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.