Christmas Kettle Coordinator

The Salvation Army Canada and Bermuda Territory; Northwestern Ontario; On-site; CAD 24,000 - 36,000; Part time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a temporary Christmas Kettle Coordinator to oversee kettle locations in Thunder Bay, coordinating volunteers and daily operations in malls and stores.

You will train staff, recruit volunteers, ensure secure donations, and report to the Community Engagement Manager, while maintaining a positive presence in the community. Flexibility with shifts, including days, evenings, weekends; local travel may be required.

Qualifications

• Some high school coursework; completion of high school is an asset.
• Experience in customer service or retail is preferred.
• Valid Ontario G-class driver's license is required.

Responsibilities

• Organize and supervise Christmas Kettle locations and volunteers.
• Ensure secure handling of donations and proper scheduling of kettles.
• Recruit, orient, and manage kettle volunteers and staff.
• Coordinate schedules and address emergency absences.
• Maintain positive relationships with kettle sites and donors.
• Assist with logistics of delivering and picking up kettles.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Problem solving

Team player

Driving

Education

High school diploma or equivalent

Tools

Word

Excel

Office equipment

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight Christmas Kettle locations in Thunder Bay. Locations include shopping malls, grocery stores and retail outlets. They organize, direct, and supervise the work performed by Christmas Kettle Campaign Volunteers. They will also ensure adequate staffing is met prior to and during each shift.

Accountabilities

Incumbent may perform all, some, or similar range of duties as below

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting Kettles to locations prior to volunteer arrival at Campaign onset.
• Ensure all Kettle donations are delivered to secure location at shift completion.
• Communicate daily issues and supply deficiencies to the supervisor.
• Orient and remind volunteers on proper Kettle handling and duties as required.
• Supervise, support and assign (as required) volunteers throughout the Campaign.
• Visit locations during shift changes and intermittently.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Promote, coordinate, and oversee the activities of Christmas Kettle Campaign staff and/or volunteers.
• Oversee the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers.
• Will participate in recruitment of kettle volunteers.
• Orientation and performance management of kettle volunteers.
• Coordinate the schedule for kettle volunteers and respond to emergency absences, etc.
• Foster and maintain positive working relationships with kettle sites.
• Coordinate the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations; may deliver and pick-up kettles.
• Host at a kettle as required ensuring necessary coverage for breaks, etc.
• Ensure that kettle locations have adequate supplies of literature etc.
• Post campaign; organize retrieval of all equipment/supplies from various kettle locations.
• Perform other related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils:

n/a

• Internal: TSA staff members, Kettle campaign team
• External: Community members

MANAGERIAL RESPONSIBILITY

• Reports directly to Community Engagement Manager.
• Direct reports: n/a. Workflow coordinator for Christmas Kettle Workers.

FINANCIAL AND MATERIALS MANAGEMENT

• Collect donations and petty cash and ensure donations are always kept secure.

WORKING CONDITIONS

• This is a temporary position.
• Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break.
• Flexibility in scheduling is required, as the hours may increase as per operational requirements.
• Work environment is typically in malls/stores
• Standing for long periods may be required and exposure to cold weather
• Required to wear appropriate Salvation Army identification.
• Local travel is associated with this position.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications

• Some high school coursework, completion of high school is an asset.

Experience and Skilled Knowledge Requirements

• A minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Experience in office administration.
• Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).
• Valid Ontario Class “G” Driver’s License, current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities

• Excellent interpersonal skills, integrity, and adaptability.
• Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills.
• Ability to lift/move 9 to 12 kgs (20 – 25 lbs.)
• Enthusiastic Team Player with excellent communication and interpersonal skills.
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities.
• Exhibit good listening skills, have strong oral/written communication skills.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Honest, courteous, and punctual; prepared to act in the best interest of employer.
• Represent the organization in a positive, professional, and engaging manner.
• Attentive listening skills for supervision, coaching, and conflict resolution.
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $17.60 to $21.84 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.