Chief, Tenant Services (anticipatory staffing)

Senate of Canada | Sénat du Canada; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A government institution in Ottawa is seeking a full-time Facilities Manager to oversee building maintenance and tenant services. The ideal candidate will have experience in facilities management and excellent client relationship skills. Responsibilities include developing operational strategies and managing a team. Candidates should have relevant educational qualifications and the ability to work in both English and French.

Qualifications

• Knowledge of principles and practices in facilities management.
• Experience in planning and managing tenant services.
• Previous experience in team management is an asset.

Responsibilities

• Develop and evaluate annual plans for the Senate's building facilities.
• Manage base building maintenance and renovation projects.
• Establish a tenant relationship management strategy.

Skills

Superior client relationship management skills

Resource planning and coordination skills

Critical thinking and problem resolution skills

Education

Graduation from a college or technical institution in facilities management

Job description

Overview

The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy. As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.

Responsibilities

• Develop, manage and evaluate annual and multi-year plans for all Senate-occupied building facilities; provide an integrated and horizontal assessment of tenant services plans to ensure linkages and alignment, as well as the identification of common activities and requirements.
• Develop and maintain an integrated framework to deliver and support accommodation services to Senate clients, and manage base building maintenance requirements for the renovation, repair and refitting of all Senate-occupied buildings; develop and manage operational strategies and processes that support ongoing planning and forecasting of maintenance needs.
• Establish an occupant relationship management strategy, consulting with clients regarding services and special requests, determine needs and present alternatives that better align with Senate policies and standards.
• Plan and organize office moves and major occupant relocations stemming from long-term LTVP construction/renovation projects; advise the Manager and the Director on emerging and existing planning and problem issues.
• Manage a team that supports the Chief, Tenant Services in carrying out the mandate.

Open to

The general public to staff one (1) full-time indeterminate position in the Property and Services Directorate. This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

Prerequisites

• Successful graduation from a college or technical institution in facilities management OR an acceptable combination of education, training and experience.
• Knowledge of the concepts, principles, methods and practices relating to facilities management, accommodation and property administration, as well as in regard to ongoing maintenance, restoration, renovation and refitting of base buildings and operational systems.
• Experience in the planning and management of tenant services in a complex environment involving heritage buildings and other facilities.
• Experience in developing and managing operational strategies and annual business plans for the delivery of multi-faceted accommodation, building maintenance, office moves and other related projects.
• Superior client relationship management skills.
• Resource planning, coordination and integration skills.
• Previous experience in team management is an asset.
• Critical thinking and problem resolution skills.

Linguistic Requirements

English Reading Comprehension: C
English Written Expression: B
English Oral Interaction: C
French Reading Comprehension: C
French Written Expression: B
French Oral Interaction: C

Competencies

• Integrity
• Respect
• Service
• Communication
• Judgment
• People management
• Teamwork and cooperation
• Developing self and others

Organizational Needs

The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development and advancement opportunities.

Conditions of Employment

Candidates must consent to supply personal information and obtain a security accreditation to be eligible for appointment. Applicants must be legally eligible to work in Canada.