Chief Steward

Hilton; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global hotel chain in Toronto is seeking an experienced Chief Steward to lead and motivate the Stewarding Team. Responsibilities include managing cleaning schedules, ensuring compliance with safety guidelines, and overseeing team operations in food and beverage areas. Candidates should possess strong leadership and organizational skills, with a passion for delivering exceptional guest experiences.

Benefits

Competitive benefits package

Discounts on products and services

Qualifications

• Previous experience in stewarding and union environments.
• Ability to manage and train staff effectively.
• Strong focus on hospitality and guest experience.

Responsibilities

• Run the Stewarding Department efficiently.
• Manage cleaning schedules and compliance with safety guidelines.
• Oversee the cleanliness of food and beverage outlets.

Skills

Organizational skills

Effective communication

Leadership skills

Ability to work under pressure

Job description

The Chief Steward trains, supports, and motivates the Stewarding Team to deliver an excellent Guest and Member experience while managing cleaning schedules, moving and storing necessary equipment, and observing safety guidelines.

What will I be doing?

As a Chief Steward, you are responsible for training, supporting and motivating the Stewarding Team to deliver an excellent Guest and Member experience. You will also be required to manage cleaning schedules, observe COSHH and Hilton Hotel Health and Safety Manual guidelines, and ensure that machinery is operated properly, efficiently, and is moved, stored, and available when needed. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Run the Stewarding Department efficiently and to maintain high standards on a consistent basis
• Oversee team member cafeteria operations
• Manage, train, and develop the team
• Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed
• Ensure the flow and supply of operating equipment meet the requirements of the bar, banquet, restaurant, room service and executive lounge areas
• Oversee the cleanliness of all food and beverage outlets and the team member cafeteria
• Ensure the Stewarding Team has full knowledge and understanding of compliance regulations as they effect sanitation and hygiene, as set by internal and local legal requirements
• Identify and develop new revenue opportunities
• Work with the Banquet Team to ensure the accurate and timely preparation of individual plates/orders
• Observe guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
• Report faults, misused or damaged equipment issues to the Executive Chef, and/or Director of Engineering
• Ensure machinery is operated properly, efficiently, safely and in accordance with the Hotel Health and Safety Manual
• Manage the location, movement, and storage of operational equipment
• Manage the stock and inventory of equipment and other items as required and ensure compliance with Ecosure
• Work with all departments to ensure items that are required for service are available when needed
• Ensure team members adhere to all Health and Safety and Hygiene Regulations
• Carry out any other reasonable task set by the Hotel's Management

What are we looking for?

A Chief Steward serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in stewarding and in union environments
• Exceptional organizational and planning skills
• Effective communication and interpersonal skills
• Ability to work calmly under pressure and with a sense of urgency
• Strong leadership and development skills with focus on building excellent relationships with colleagues
• Flexibility to respond to a range of various work situations
• A passion for hospitality and exceptional guest experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in hotel / leisure industry

What will it be like to work at Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

What benefits will I receive?

In addition to a competitive benefits package, as a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel [e-mail] call 1-844-217-AODA.

Job: Stewarding

Title: Chief Steward

Location: null

Requisition ID: HOT0BQB6

EOE/AA/Disabled/Veterans