Chief Operating Officer

Inbox Design Inc; Vancouver; On-site; CAD 150,000 - 250,000; Full time

Job summary

A leading design and logistics firm in Metro Vancouver is seeking a Chief Operating Officer (COO) to lead global operations and logistics. The ideal candidate will have over 5 years of experience driving supply chain efficiency and operational excellence. This strategic and hands-on role involves building scalable systems and leading high-performance teams. The position offers a competitive salary between $150,000 and $250,000 CAD, plus benefits and incentives.

Benefits

Competitive compensation

Growth opportunities

Mission-driven team environment

Qualifications

• 5+ years of senior operations leadership experience in high-growth industries.
• Proven track record of building scalable supply chains and logistics.
• Excellent problem-solving, analytical, and decision-making skills.

Responsibilities

• Oversee global operations, including supply chain and logistics.
• Implement systems for modular product delivery.
• Build a culture of accountability within the operations team.

Skills

Senior operations leadership experience

Supply chain management

Logistics experience

Cost engineering skills

Analytical problem-solving

Team management

Job description

About Bureau

At Bureau, we design and deliver modular, human-centered workspaces that make offices more flexible, productive, and inspiring. Our growing team is rethinking how people experience space at work, helping organizations build environments that adapt to their evolving needs. We’re expanding rapidly in North America, Australia, and globally—and we’re looking for a Chief Operating Officer (COO) to help lead us through this next stage of growth.

The Opportunity

As Bureau’s COO, you will be a key member of the executive team, responsible for scaling our operational infrastructure to meet the demands of rapid growth across Canada, the US, Europe, Australia, and new territories. You will oversee logistics, installations, supply chain, and product cost engineering while building scalable systems that balance efficiency with customer experience. This is a strategic and hands-on leadership role suited to someone with deep operational experience, an entrepreneurial mindset, and the ability to design and execute complex global supply chain and logistics strategies.

Key Responsibilities

• Operational Leadership
  • Oversee and continuously improve global operations, including supply chain, logistics, installation networks, and warehousing.
  • Build scalable systems that ensure quality, efficiency, and cost effectiveness across all regions.
• Product & Supply Chain Operations
  • Implement systems to streamline fulfillment and modular product delivery.
  • Drive cost engineering and continuous improvement while maintaining world-class quality.
  • Support product launches with operational strategies, training, and rollout systems.
• People, Performance & Culture
  • Build a culture of problem-solving and accountability within the operations team.
  • Establish dashboards, reporting systems, and clear KPIs to ensure operational excellence.
  • Invest in training and education for internal teams and external partners to deliver consistent, high-quality execution.
• Innovation & Future Readiness
  • Explore and operationalize new manufacturing hubs to reduce risk and cost.
  • Design systems that support Bureau’s long-term vision for elastic, adaptable workspace solutions.
  • Support new business models and ensure operational readiness for growth.
  • Lead the adoption of automation, technology, and scalable systems to fuel efficiency and innovation.

Qualifications

• 5+ years of senior operations leadership experience, ideally within furniture, manufacturing, logistics, or a related high-growth industry.
• Proven track record of building scalable supply chains and logistics networks across multiple regions.
• Experience negotiating global vendor, shipping, and warehousing agreements.
• Demonstrable experience building relationships with and managing manufacturing suppliers.
• Strong background in cost engineering, SKU management, and product fulfillment.
• Demonstrated ability to launch and scale operational models (e.g., leasing, recycling/refurbishment).
• Excellent problem-solving, analytical, and decision-making skills with a data-driven mindset.
• Skilled at building high-performance teams and fostering a culture of accountability, collaboration, and innovation.

Why Join Bureau?

• Be part of a mission-driven team reshaping the future of workspace design.
• Lead a critical function in a fast-growing, global company.
• Collaborate with creative, entrepreneurial colleagues across North America, Europe, Australia, and beyond.
• Enjoy competitive compensation, growth opportunities, and a chance to make a measurable impact.

Compensation

This role offers a salary range of $150,000 – $250,000 CAD annually, commensurate with experience, plus benefits and performance-based incentives.

Commitment to Diversity, Equity, and Inclusion

Bureau is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from all qualified candidates regardless of race, gender identity or expression, sexual orientation, disability, age, religion, family status, or any other protected characteristic under the BC Human Rights Code.

Confidentiality & Privacy

All information received in connection with your application will be kept confidential and used solely for the purposes of recruitment in accordance with the BC Personal Information Protection Act (PIPA).