Chief Operating Officer

Stranberg; Sherbrooke; On-site; CAD 150,000 - 250,000; Full time

Job summary

A premier grocery store chain in the Caribbean, founded over 40 years ago, seeks a Chief Operating Officer to enhance operational excellence. The successful candidate will focus on boosting productivity and profitability, developing strategic plans, and ensuring customer service excellence across all locations.

Qualifications

• 15+ years of executive experience in a multi-site retail business.
• Demonstrated knowledge of products and trends in food and retail industry.
• Substantial operations management experience.

Responsibilities

• Oversee and evaluate day-to-day operations.
• Establish policies to ensure consistency across locations.
• Promote customer service excellence.

Skills

Product knowledge in food and retail

Procurement

Logistics

Operations management

Strong communication skills

Job description

OUR CLIENT IS BASED IN THE CARIBBEAN AND WILL REQUIRE RELOCATION TO THE ISLAND. Relocation expenses will be offered.

About the Company - Our client is a premier grocery store chain in the Caribbean offering a full range of supermarket products, including floral, pharmacy, and fresh made / bakery items. Founded more than 40 years ago, they are a well-known and trusted name across the island and are committed to providing the best quality food and products at affordable prices for their community. As they continue to grow, they are seeking a new Chief Operating Officer to join their executive team.

About the Role - The ideal candidate will be responsible for ensuring operational excellence across the organization. Your primary goal will be to increase the organization's productivity, efficiency, and profitability while ensuring consistency.

Responsibilities

• Oversee and evaluate day-to-day operations.
• Establish and enforce policies to ensure consistency across all locations.
• Champion employee engagement, training, and growth opportunities at all levels.
• Promote a culture of customer service excellence, ensuring all locations consistently deliver exceptional shopping experiences.
• Present operational strategy recommendations to the CEO based on your market research.
• Develop and implement strategic plans to drive efficiency, continuous improvement, and profitability.

Qualifications

• 15+ years' of executive experience, preferably in a multi-site retain business
• Demonstrated knowledge of products and trends in food and retail industry
• Substantial operations management experience - procurement, warehousing / inventory, logistics, supply chain, store operations
• Strong written and verbal English communication and presentation skills

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