Chief Operating Officer

Rennaï; Mount Royal; On-site; CAD 150,000 - 250,000; Full time

Job summary

Rennaï is seeking a Chief Operating Officer to drive operational excellence and elevate customer experience in their luxury retail environment. This executive role requires 10+ years of experience in multi-brand retail, with a commitment to fostering a data-driven culture and implementing strategic initiatives for growth. Join a dynamic team focused on innovation and empowerment in self-care and beauty.

Qualifications

• 10+ years in senior retail operations roles with cross-functional oversight.
• Solid experience in luxury retail environments.
• Fluency in financial operations and team leadership.

Responsibilities

• Optimize in-store operations for exceptional customer experiences.
• Translate vision into measurable, actionable initiatives.
• Foster a performance-driven culture focused on KPIs.

Skills

Leadership

Retail Operations

Cross-functional Coordination

Financial Fluency

Strategic Thinking

Education

MBA or advanced degree

Job description

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CHIEF OPERATING OFFICER

HEAD OFFICE

Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

Position Overview

The Chief Operating Officer (COO) is a key executive leader at Rennaï, responsible for ensuring that strategy turns into action and results. Focused on operational excellence, this role is accountable for elevating store performance, optimizing the end-to-end customer experience, and ensuring every aspect of the business runs with precision and discipline.

With deep expertise in retail operations, especially within luxury or multi-brand environment, the COO leads with urgency and clarity to strengthen service standards, drive sales, and deliver meaningful results. Working closely with the President & Chief Creative Officer, the COO is a driving force behind the growth of Rennaï’s in-store experience, the performance of its people, and the realization of its brand vision.

This position includes a comprehensive benefits package.

Responsibilities

Elevate Store Operations to Drive Sales & Service

• Own and optimize all aspects of in-store operations to ensure an exceptional customer experience that leads to increased conversion, retention, and sales.
• Partner with sales and service leadership to improve team performance, service standards, and executional excellence on the floor.
• Champion consistency in operational execution across departments, locations, and customer touchpoints.
  
  

Lead Strategy Execution Across Functions

• Translate company vision into executable, measurable initiatives aligned with business goals.
• Build operational rhythms that create accountability, alignment, and clarity across teams.
• Ensure that all strategic projects-from in-store experience to systems upgrades-land successfully, on time and within scope.
  
  

Strengthen Results-Driven Operational Performance

• Foster a data-driven culture focused on KPIs, conversion rates, team productivity, inventory accuracy, and service utilization.
• Build visibility and discipline into weekly, monthly, and quarterly performance reviews, with clear action plans for improvement.
• Identify and remove barriers to store performance, with a constant lens on improving outcomes and guest satisfaction.
  
  

Improve Efficiency, Margin, and Financial Discipline

• Work closely with the Senior Director of Finance to monitor and improve margin performance, staff productivity, and cost control.
• Ensure labor planning, scheduling, inventory, and in-store systems are optimized to reduce friction and improve flow.
• Deliver operational insights and strategic recommendations that help the company meet its EBITDA goals.
  
  

Build for Growth and Future Scale

• Design scalable systems and SOPs that support new store openings and service expansion without compromising brand or service quality.
• Develop operational leaders across store and corporate teams, with a focus on execution, accountability, and team development.
• Ensure infrastructure investments in technology, logistics, and people are ROI-positive and future-proof.
  
  

Skills And Experience You Will Need

• 10+ years in senior leadership roles within multi-brand or luxury retail, with proven oversight of store operations, cross-functional teams, and business execution.
• Deep understanding of the end-to-end retail value chain, including sales, service, inventory, technology, staffing, and customer experience.
• Demonstrated success in leading through change and scaling a retail business, ideally within a founder-led or entrepreneurial environment.
• Solid operator with a track record of building systems, processes, and accountability frameworks that drive performance.
• Financial fluency with the ability to collaborate on budgeting, profitability, and key operational levers.
• Experienced in managing and influencing cross-functional teams and direct reports, with a leadership style rooted in trust, clarity, and coaching.
• Comfortable with high visibility - engaging with investors, executive partners, and team members at all levels.
• Ability to balance strategic thinking with practical execution - comfortable in boardrooms and on the sales floor.
  
  

BONUS POINTS IF YOU

• Have an MBA or advanced degree.
• Are an exceptional organized and action-oriented, with a bias for clarity, follow-through, and resolution
• Bilingual in French and English strongly preferred.
  
  

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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