Chef de service de district - Garantie - Quebec City / District Service Manager Quebec City - W[...]

General Motors of Canada; Quebec; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading automotive company is seeking a District Service Manager in Quebec City. The ideal candidate will enhance customer satisfaction and service compliance while meeting operational goals. This hybrid position involves regular dealer interactions and strategic management of warranty and goodwill processes, requiring strong leadership and analytical skills.

Benefits

Paid time off including vacation days and holidays

Healthcare, dental, and vision benefits

Life insurance plans

Company contributions to a pension plan

GM Vehicle Purchase Plan

Qualifications

• Strong communication and leadership capabilities needed.
• Superior analytical abilities combined with great decision-making skills required.
• Valid G level Driver's License required.

Responsibilities

• Improve customer retention through effective service processes.
• Manage Warranty administration and dealer compliance.
• Develop and execute business plans for warranty objectives.

Skills

Communication

Leadership

Analytical Skills

Decision-making

Independence

Team Collaboration

Job description

Additional Job Description

Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to work from Home Quebec City, and visit Dealers in the area.

The District Service Manager Quebec City is primary responsibility is to improve customer retention through implementing sound processes in Customer satisfaction via Warranty administration, Goodwill / Policy spend, Field Action completion, and training.

A critical aspect of this position is to have regular face to face Dealership contacts. The District Service Manager will work with their Dealers & key managers to ensure Service Polices & Procedures are met while improving the customer experience, serving as a key liaison between GMCC, our Dealer Network and our Customers.

Warranty Waste Reduction (3 pillars & Focus Dealer Analytics)

Develop and execute a business plan to achieve district Warranty Waste Objectives

Manage effective use of Courtesy Transportation program

Support and ensure district utilization of GMCC Warranty Waste Elimination

Ensure Dealers have a comeback log / process to address repeat repairs

CSI & Goodwill / Policy

Leverage Customer Satisfaction Indices to ensure customer vehicles are fixed right the first time and customer experience targets measures are being met

Ensure all dealers have an effective customer handling process in place

Develop and execute a business plan to achieve district Customer Participation Amount (CPA) of Goodwill.

Assist dealers with elevating customer cases to TAC or Field Service Engineering

Meet on occasion with end customers to resolve issues

Dealer Compliance, Warranty and Field Action

Ensure dealers have process that ensures all vehicles are safely delivered – all FA are closed prior to Vehicle Delivery in Order workbench

Support corporate audit process, including participation in closing meetings as required by Regional management and implement corrective action to correct deficiencies

Ensure dealer compliance with GMCC Service Policies and Procedures

Warranty Labour Rate (WLR)

Administer regular warranty labour rate review

Complete WLR verification process for Dealers within time requirements

Ensure Minimum Training Standards (MTS) are met by all Dealers to support WLR 3.0 factor

Other

Host and present at regular District Business / Performance Meetings

Support Cross functional and special initiatives as required

Required skills and Experience

Strong communication and leadership capabilities

Superior analytical abilities combined with great decision-making skills

Ability to work independently and in cross-functional team environments

Valid G level Driver's License

Willingness to travel

Benefits Overview

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others :

Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave;

Healthcare, dental, and vision benefits;

Life insurance plans to cover you and your family;

Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement;

GM Vehicle Purchase Plan for you, your family and friends.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Quebec City Quebec • Quebec, Capitale-Nationale, Canada