chef de quart - Store# 47085, LES GALERIES DE LA CAPITALE

Starbucks Corp.; Quebec; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you'll lead a dedicated team to deliver exceptional customer service and maintain high operational standards. This role emphasizes leadership, effective communication, and a commitment to creating a positive work environment. As part of a recognized employer, you'll have the opportunity to grow and develop while ensuring a memorable experience for every customer. If you're passionate about coffee and customer satisfaction, this position is perfect for you!

Qualifications

• Experience in customer service within retail or restaurant environments.
• Ability to lead teams and communicate effectively.

Responsibilities

• Assist the store manager in executing operations during shifts.
• Deliver legendary customer service and maintain a positive team environment.
• Organize opening and closing duties while ensuring product quality.

Skills

Customer service experience

Leadership

Effective communication

Interpersonal skills

Fluency in French

Job description

Join to apply for the shift supervisor - Store# 47085, LES GALERIES DE LA CAPITALE role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead a team, delegate tasks, and ensure the delivery of the Starbucks Experience through excellent customer service, quality beverages, and a clean environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

1. Act with integrity, honesty, and promote Starbucks' culture and values.
2. Maintain composure during high volume or unusual events to ensure smooth store operations.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate effectively with the team and store manager to foster a positive environment.
5. Support new partner training and provide performance feedback.
6. Create a positive team environment and recognize partner achievements.
7. Deliver legendary customer service by acting with a customer-first attitude.
8. Develop positive relationships with team members.
9. Organize opening and closing duties and follow operational policies, including cash handling and safety protocols.
10. Ensure consistent product quality and adherence to health and safety standards.
11. Recognize and reinforce team accomplishments and use operational tools for excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Fluency in French (reading, writing, speaking) is required.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].