Chef d'équipe/Team Lead

Roots; Brossard; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking a Team Lead in Brossard, Quebec. The role involves overseeing store operations, enhancing customer experience, and coaching staff to achieve sales goals. Ideal candidates will have supervisory experience in retail apparel and a strong focus on customer service.

Qualifications

• 1+ years of related supervisory experience, preferably in retail apparel.
• Excellent customer service skills.

Responsibilities

• Leads customer experience on the sales floor to grow top-line sales.
• Coaches associates on customer service fundamentals.
• Ensures store is visually appealing and promotes a positive environment.

Skills

Customer Service

Leadership

Coaching

Sales Motivation

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Nature & Scope:

Reporting to the Store Manager, the Team Lead is responsible for supporting store operations by ensuring a consistent positive customer experience on the sales floor to profitably grow top-line sales.

Key Accountabilities And Responsibilities Include The Following:

1. Creates and leads an atmosphere on the sales floor that builds customer realization, retention, and loyalty.
2. Coaches associates on customer service fundamentals and provides positive feedback.
3. Creates open outward communication on the sales floor.
4. Keeps current on our products and service updates.
5. Promotes a positive, safe, and rewarding environment.
6. Ensures the store is visually appealing at all times.
7. Assists the leadership team in supporting, leading, and implementing new company initiatives.

Demonstrated Interpersonal Skills:

• Excellent presentation skills in a retail environment.
• Ability to motivate the team through coaching and leadership.
• Ability to lead sales teams to achieve sales quotas.

Qualifications And Experience Required:

• 1+ years of related supervisory experience, preferably in retail apparel.
• Excellent customer service skills.

Seniority level:

• Mid-Senior level

Employment type:

• Full-time

Job function:

• Retail

Industries:

• Retail Apparel and Fashion

Referrals increase your chances of interviewing at Roots by 2x.

Get notified about new Team Lead jobs in Brossard, Quebec, Canada.