Surveillance Operator - Opérateur de surveillance

Playground Poker; Quebec; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedules

Food discounts

Paid training

Career advancement

Free parking

Volunteer opportunities

Job summary

Playground Poker in Quebec seeks a Surveillance Operator to monitor gaming floors, report incidents, and support asset protection. The role requires integrity, attention to detail, and discretion; you will review claims, monitor CCTV, and provide clear reports to management.

We offer competitive pay, flexible scheduling, paid training, free parking, and opportunities for advancement; training lasts four weeks and may require staying flexible with shifts.

Qualifications

• 2+ years of professional surveillance experience in gaming.
• Strong integrity, discretion, and decision-making under pressure.

Responsibilities

• Monitor all gaming and non-gaming areas to identify irregularities.
• Prepare clear incident reports in English.
• Collaborate with security and floor leadership to prevent theft or misconduct.
• Conduct video investigations and document findings objectively.

Job description

About us:

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

Position Overview:

We are seeking a highly professional and exceptionally diligent Surveillance Operator to join our dedicated team. This critical role requires an individual with unwavering integrity, meticulous attention to detail, and a clear understanding of the responsibilities that come with maintaining a secure environment. The ideal candidate will possess a proven track record of exercising sound judgment, demonstrating consistent adherence to established protocols, and maintaining an elevated level of discretion.
As a surveillance professional, you will play a crucial role in proactively identifying and mitigating potential security breaches, suspicious or unauthorized activities, and any situations that could compromise the safety and well-being of our guests and staff. Among these responsibilities, you will conduct reviews and investigations into customer and staff claims, including theft, misconduct, aggressive behavior, and policy violations. You will be responsible for monitoring gaming and non-gaming areas, verifying incident details, and providing accurate, unbiased reports to support internal decision-making and protect the integrity of operations.

This position requires a steadfast commitment to professional conduct, a proactive approach to problem-solving, and the ability to operate effectively within a structured and disciplined framework. If you are a mature, focused individual who thrives in a role where precision, integrity, and a strong work ethic are paramount, we encourage you to apply.

Firm shift available
Part-time: Saturday and Sunday 8:00 AM- 4:00 PM
Full-time: Monday - Thursday 12:00 AM - 8:00 AM

What we have to offer:

• Competitive compensation
• Flexible schedule options
• Discounts on food
• Comprehensive paid training
• Opportunities for career advancement
• Free parking
• Playground Cares volunteer opportunities

Training expectations:

Surveillance training is a comprehensive four-week, full-time program designed to prepare new team members for all operational aspects of the position. Training is completed on the schedule of a designated Surveillance Supervisor and includes structured instruction, practical application, observation, and ongoing performance assessment.

Candidates should note that while they are applying for a specific shift, the four-week training period may require them to work different hours in order to align with their designated trainer’s schedule and ensure full exposure to the position.

Profile of the Ideal Surveillance Candidate

The ideal candidate is a highly analytical professional who understands that Surveillance is a critical business function. They are fundamentally driven by a commitment to protecting company assets, ensuring regulatory compliance, and upholding the integrity of our operations.

Performance is defined by meticulous attention to detail, sound judgment under pressure, and absolute personal accountability. This role demands an individual of unwavering integrity who demonstrates professional maturity and discretion in all situations.

Key Responsibilities

• Proactive Operational Monitoring: Vigilantly and meticulously monitor all gaming areas, Poker tables, cash handling zones, and EGD machine operations to proactively identify and analyze any procedural deviations, irregularities, or potential risks.
• Exemplary Reporting and Documentation: Author clear, concise, and highly accurate incident reports in English. Grammar, spelling, and punctuation are essential, as these documents serve as official records for internal review and reference.
• Collaborative Asset Protection: Partner effectively with floor management teams and security to create a secure environment, acting as a key resource in the prevention or review of theft, cheating, aggression, or suspicious activities.
• Thorough and Objective Investigations: Conduct impartial and meticulous video investigations to establish a clear, factual, and unbiased account of specific incidents. The resulting report serves as the primary source of truth, providing leadership with the objective evidence necessary to make informed and critical decisions.
• Maintain Expert-Level Knowledge: Learn, cultivate, and maintain an expert-level understanding of all table games, payoffs, potential cheating methodologies, gaming strategies, and surveillance techniques to ensure effective and informed monitoring capabilities.
• Clear Departmental and Communication: While using our radios and office phones, Surveillance delivers clear, precise, and timely observations, advisements, and updates to Security and Management on the floor. Communication between operators and leadership in the office is equally critical, requiring professionalism and accuracy to ensure supervisors can respond decisively to developing situations.

Requirements:

• Demonstrated Experience and Performance: 2 years minimum experience in a professional surveillance capacity, working in a gaming environment, or management role.
• Operational Knowledge: Experience in Poker, as well as an understanding of gaming operations, is an asset.
• Professional Maturity and Emotional Intelligence: The ability to remain composed, objective, and effective under pressure. We seek a mature professional who contributes to a respectful and focused team environment.
• Analytical and Judgment Skills: Exceptional analytical and critical thinking abilities, combined with mathematical skills, and the capacity to make sound, timely decisions in a fast-paced environment.
• Unquestionable Integrity and Discretion: A high degree of integrity, professionalism, and discretion is paramount. The ability to handle sensitive and confidential information with the utmost responsibility is non-negotiable.
• Technical Proficiency: A strong command of modern surveillance systems and related technologies.
• Exceptional Observational Skills: Elite observational skills with a demonstrated ability to effectively monitor multiple, complex situations simultaneously while maintaining focus.
• Professional Communication Skills: Excellent written and verbal communication skills, with a distinct emphasis on clarity, precision, and objectivity in all correspondence.
• High Degree of Accountability and Ownership: A self-directed professional who takes complete ownership of their responsibilities, is accountable for their performance, and is focused on solutions.

À propos de nous :

Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.

Aperçu du rôle :

Nous recherchons un Opérateur De Surveillance vigilant et technologiquement compétent pour jouer un rôle essentiel dans le maintien de la sécurité de notre établissement. En tant qu'Opérateur de surveillance, vous serez responsable de surveiller notre système de vidéosurveillance, de détecter d'éventuels problèmes de responsabilité, d'activités illégales et de garantir le bien‑être général de nos clients et de notre personnel.

Horaire à temps partiel : Vendredi et Samedi 8 h à16 h, Dimanche de 16 H à minuit

Ce que nous offrons :

• Rémunération concurrentielle
• Possibilités d’horaires flexibles
• Rabais sur la nourriture
• Formation complète rémunérée
• Possibilités d’avancement
• Stationnement gratuit
• Événements organisés par l’entreprise

Aperçu du poste

Nous recherchons un opérateur de surveillance hautement professionnel et exceptionnellement rigoureux pour se joindre à notre équipe dévouée. Ce rôle essentiel exige une personne dotée d’une intégrité inébranlable, d’une attention méticuleuse aux détails et d’une compréhension claire des