Checkout Services Manager

WHAT YOU'LL NEED TO HAVE

1. You are passionate about leading business through people and enjoy working in a fast-paced and culture-oriented retail environment.
2. You are a strong hands-on leader who knows how to lead both people and business by example, making the commitment and well-being of your team members a priority number one to you.
3. You have at least 5 years of experience working in a management role within retail and taking responsibility for a large team.
4. You have a proven customer-focused mindset and are able to understand the needs and expectations of customers to turn them into business opportunities, ensuring a fast, easy, and customer-friendly check out.
5. You are experienced in setting clear expectations and directions, creating and implementing short-term plans, and following up on goals.
6. You love challenges and are capable of prioritizing and organizing your work and the work of others in order to make the most efficient use of the time available.

A DAY IN YOUR LIFE WITH US

1. Secure a cost-effective payment process ensuring payments are handled in a reliable and efficient way.
2. Contribute to the building of business competence, the implementation of the local customer relations' action plan and maintain positive stakeholders’ relationships.
3. Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
4. Promote a customer-focused culture throughout the unit to ensure an enjoyable overall shopping experience and encourage a supportive and inspirational work environment to foster development and succession opportunities for all fellow team members.
5. Manage, coach and develop a competent and high performing checkout services team that will play an active role in retaining a long-lasting relationship with new and existing customers within a multichannel retail environment.
6. Ensure operational excellence in day-to-day operations to deliver a positive customer experience that creates trust in the IKEA brand and provide proactive support through insightful customer knowledge that leads to business and functional improvements.

OUR TEAM WITHIN IKEA

At IKEA, it’s all about our customers, and in Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as: Checkout Services Manager

The starting rate/ salary for this position ranges from 60000 CAD to 88000 CAD and will be based on relevant work experience.