Charter Specialist - Kitchener Waterloo

Voyago; Kitchener; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits after 3 months

Job summary

Voyago in Kitchener-Waterloo is seeking a Full Time Charter Specialist to coordinate charter requests, manage bookings, and liaise with clients from inquiry to execution. The role combines high-level client service with regional operations support in-office at 599 Wabanaki Drive.

The ideal candidate is organized, tech-savvy, and ready to engage with drivers and internal teams, ensuring accurate routing and timely updates. Competitive hourly rate and benefits after 3 months.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong organizational and time-management abilities.
• Proficient in MS Word and MS Excel.
• Ability to obtain a clear criminal record check.
• Knowledge of Kitchener-Waterloo area is a plus.

Responsibilities

• Coordinate all charter requests with accurate scheduling and documentation.
• Serve as primary client contact and provide timely updates.
• Prepare and submit bids for charter opportunities with competitive pricing.
• Collaborate with Operations to allocate drivers and vehicles efficiently.
• Maintain records of bookings, contracts, and billing information.
• Address changes and issues to resolve operational challenges.
• Attend events to promote Voyago services.

Skills

Customer service

Organizational skills

Communication

Time management

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Voyago is hiring a Full Time Charter Specialist in Kitchener-Waterloo!

As the first point of contact for many clients, you will provide exceptional customer service while gathering trip

details, preparing quotes, confirming bookings, and ensuring all logistics are accurately communicated and

executed. You'll also assist with generating reports, tracking charter activity, and collaborating with the Business

Development and Marketing teams to promote services and develop innovative solutions for client inquiries.

The ideal candidate is organized, tech-savvy, and passionate about delivering seamless experiences to clients from

initial inquiry to trip completion.

Your role:

• Manage and coordinate all incoming charter requests, ensuring accurate scheduling, routing, and
• documentation
• Serve as the primary point of contact for clients, providing exceptional customer service and timely
• updates
• Prepare and submit bids for new charter opportunities, ensuring competitive pricing and compliance with
• company policies
• Collaborate with the Operations team to ensure resources, drivers, and vehicles are allocated efficiently
• Maintain accurate records of bookings, contracts, client communications, and billing information
• Coordinate with drivers and internal teams to address special requests, schedule changes, and
• operational issues
• Contribute to special projects and initiatives aimed at improving charter services and customer
• satisfaction
• Ensure all charter operations comply with regulatory requirements, safety standards, and company
• policies
• Act as a backup for operational tasks, including assisting with day-of charter coordination and problem
• resolution
• Attend industry and community events to increase brand visibility and generate new business
• opportunities.

Your profile:

• You deliver outstanding customer service and bring a warm, professional presence to every interaction
• You're both polished and personable, able to engage with clients and colleagues alike
• You’re highly organized and able to manage a steady flow of phone inquiries and email correspondence with ease
• You can provide a clear criminal record check
• You stay up to date with local events and community happenings across Kitchener-Waterloo and the surrounding areas
• You excel at managing your time and workload, even in high-pressure situations
• Your communication skills are strong, clear, and professional
• You have solid computer proficiency, including intermediate to advanced knowledge of Microsoft Word and Excel
• An understanding of how a transportation company operates is a strong asset
• You’re familiar with Kitchener waterloo and surrounding area

Your Schedule:

• Applicants must be available to work Monday to Friday from 8:00AM to 5:00PM

Hourly Rate:

• The rate for this position is $21.00 per hour with benefits after 3 months

Your Location:

• This position is located at 599 Wabanaki Drive. This role is 100% in office

Your location

By joining the Voyago team in Kitchener-Waterloo you'll find:

• We offer a competitive salary
• We provide a rewarding career with a growing company
• We provide a great company culture
• We provide opportunities to grow in any one of our divisions

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.