Chargeback Analyst - Merchant Solutions

TD; Toronto; On-site; CAD 47,000 - 67,000; Full time

Job summary

Join a leading company in Point-of-Sale technology as a Chargeback Analyst. This role involves managing chargeback cases, ensuring compliance with Payment Card Network regulations, and providing high-quality customer service to merchants. Ideal candidates will have a relevant degree and experience in chargebacks or customer service.

Qualifications

• Knowledge of Payment Card Network rules preferred.
• Prior chargeback experience preferred.

Responsibilities

• Manage incoming chargeback cases and merchant inquiries efficiently.
• Respond to disputes in compliance with PCN regulations.
• Ensure cases are processed within SLA.

Skills

Customer Service

Communication

Education

University or college degree

Job description

Join to apply for the Chargeback Analyst - Merchant Solutions role at TD

Location: Toronto, Ontario, Canada

Salary: $47,200 - $66,600 CAD

Hours: 37.5 hours/week

Sector: Personal and Commercial Banking Services

Job Overview

TD Merchant Solutions is a leader in Point-of-Sale technology, offering a range of credit and debit card processing services. The Chargeback Team handles disputes related to all merchant transactions across various Payment Card Networks, ensuring timely and accurate resolution to protect merchants' interests.

Key Responsibilities

• Manage incoming chargeback cases and merchant inquiries efficiently and accurately.
• Respond to disputes in compliance with PCN regulations, maintaining high customer service standards.
• Coordinate administrative tasks related to chargebacks, including documentation and reconciliation.
• Ensure cases are processed within SLA and adhere to policies.
• Maintain professional communication with merchants and internal teams.

Qualifications

• University or college degree or relevant work experience.
• Knowledge of Payment Card Network rules and prior chargeback experience preferred.

Additional Information

Shift hours are 9:00 am to 5:00 pm, Monday to Friday, with flexibility required. Customer service experience, especially with escalations and high-value clients, is a plus.