Channel Sales Manager - Fuel iX, Customer Experience

WillowTree; Canada; Hybrid; CAD 132,000 - 165,000; Full time

Job summary

WillowTree is seeking a Customer Experience Channel Sales Manager to lead and revolutionize digital contact centers using AI. This role involves managing sales channels, developing sales strategies, and fostering partnerships. Candidates should have significant experience in B2B SaaS sales and a strong understanding of contact center solutions.

Benefits

Healthcare benefits

401K matching

Employee Share Purchase Plan

Competitive PTO Policy

Employee Assistance Program (EAP)

Life & Disability Insurance

Qualifications

• Current experience in B2B SaaS enterprise sales required.
• Proven track record in managing channels to success.
• Strong analytical skills for sales data evaluation.

Responsibilities

• Manage and optimize Fuel iX CX sales channels.
• Develop tailored sales strategies for partners.
• Analyze market trends and competitor actions.

Skills

B2B SaaS enterprise sales

Sales strategy

Partner management

Conflict resolution

Market analysis

Job description

Remote, Canada

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX , TELUS Digital's proprietary generative AI engine. Fuel iX empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location & Flexibility

This role will have the option to be in a Work From Near (Hybrid) capacity OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected.

The Job

Join Fuel iX, a trailblazer in generative AI technology, as our Customer Experience Channel Sales Manager. This is your opportunity to lead the charge in revolutionizing digital contact centers and transforming how businesses harness AI to enhance customer experiences.

In this pivotal role, you will manage both internal and external sales channels, building and nurturing dynamic partnerships with top-tier distributors, resellers, and retailers. You'll be at the forefront of our growth strategy, crafting and executing innovative sales strategies, empowering partners with cutting-edge resources, and driving impressive revenue growth.

Your leadership will be key in fostering collaborative relationships, resolving conflicts, and analyzing market trends to seize new opportunities within the customer experience domain. Bring your strategic thinking, communication prowess, and negotiation skills to Fuel iX, where your contributions will shape the future of AI-driven customer interactions.

Responsibilities

Partner Relationship Management:

• Manage and optimize existing Fuel iX CX sales channels.
• Recruit, onboard, and manage relationships with channel partners, including distributors, resellers, and retailers.
• Maintain strong, long-term relationships with partners to ensure mutual success.

Partner Enablement:

• Provide partners with the necessary training, support, and resources to effectively sell Fuel iX products and services.
• Conduct regular training sessions and workshops to keep partners updated on new products and sales techniques.

Sales Strategy and Performance:

• Develop and implement tailored sales strategies for partners to maximize revenue growth.
• Capability to develop and implement effective sales strategies that align with company goals.
• Collaborate with partners to create and execute joint business plans.
• Set and monitor sales targets for channel partners.
• Manage sales funnels and forecast opportunities to ensure consistent pipeline growth.

Market Analysis:

• Evaluate market trends and competitor actions to identify new opportunities for growth.
• Provide insights and recommendations to improve channel sales strategies.

Marketing and Promotion:

• Implement promotional and marketing activities to boost partner sales.
• Work with the marketing team to develop co-branded marketing materials and campaigns.

Compliance and Conflict Resolution::

• Ensure that partners adhere to Fuel iX's policies and regulations.
• Monitor and enforce compliance with contractual agreements and ethical standards.
• Address and resolve potential conflicts between partners and internal sales teams.
• Mediate disputes and ensure a collaborative approach to achieving sales goals.

Qualifications

• Current and significant experience in B2B SaaS enterprise sales with a proven track record of managing channels to success
• Experience selling B2B SaaS technology and CX solutions into enterprise organizations with multiple stakeholders required
• Experience selling digital tools into the contact center space, and deep contact center software industry product knowledge, required
• Ability to lead and motivate channel partners to achieve sales targets and business objectives
• Outstanding communication and presentation skills, with the ability to clearly articulate complex AI solutions to multiple stakeholders
• Proficient in analyzing sales data to identify opportunities, trends, and areas for improvement
• Ability to communicate clearly and cut through ambiguity
• Evangelize the benefits of our digital product suite in a concise and straightforward manner
• Strong interest in operating in a fast-paced environment with shifting priorities based on market needs
• Ability to successfully communicate and partner with cross-functional teams and internal stakeholders
• Comfort level with change as it relates to selling an evolving product suite
• Self-starting closer with the proven ability to grow key relationships and build a wide pipeline of new business
• Excellence in time management, task prioritization, and evaluation of situational urgency
• Well-organized, self-motivated and able to work independently with minimal direction
• Some travel to client and office locations will be expected (25-40%)
• Familiarity with generative AI technologies

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy .

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for anannual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Commission Eligible)

$132,000 - $165,000 USD

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