Channel Partner Coordinator

Harmonic Inc.; Toronto; Remote; CAD 65,000 - 85,000; Full time

Job summary

Join a forward-thinking company as a Channel Partner Coordinator, driving growth through innovative partner marketing campaigns. In this dynamic role, you will design co-branded marketing initiatives, manage the Partner Portal, and collaborate closely with sales teams to enhance partner enablement. Your expertise in program management and data analytics will be key in optimizing channel marketing performance. This remote opportunity allows you to contribute to a diverse and inclusive team, ensuring success in delivering premium broadband and video services globally. If you're ready to make an impact in the telecommunications industry, this role is for you!

Qualifications

• Experience as a Channel Partner Coordinator in Broadband or Telecommunications.
• Strong skills in program management, data analytics, and marketing budget management.

Responsibilities

• Develop and execute channel marketing plans aligned with company objectives.
• Manage training and certification programs within the Partner Portal.

Skills

Program Management

Data Analytics

Marketing Budget Management

Communication Skills

Problem-Solving

Tools

SalesForce

Oracle

Apttus

Job description

Channel Partner Coordinator

Harmonic is the worldwide leader in virtualized broadband and video delivery solutions, enabling media companies and service providers to deliver premium broadband, video streaming, and broadcast services to consumers globally. At the forefront of innovation, Harmonic simplifies streaming through advanced cloud and software-as-a-service offerings, as well as accelerates the deployment of next-generation gigabit broadband services. To learn more, go to About Harmonic.

Role Description

The Channel Partner Coordinator role is part of the Global Marketing organization. As a Channel Partner Coordinator, you will drive growth through the development and execution of partner marketing campaigns, strengthen partner communications, and improve partner enablement for marketing initiatives – including situational and business performance analysis, strategic objectives, tactical plans, critical success factors and budgeting.

Location

Remote - Anywhere in Canada

What you will be doing:

1. Develop and execute channel marketing plans to align with overall company objectives.
2. Design and implement co-branded marketing campaigns with channel partners.
3. Work closely with sales teams to understand channel needs and goals.
4. Design and maintain welcome letters, onboarding documents, and pre-recorded webinars to facilitate the life of our new partners.
5. Oversee the implementation and adoption of the Partner Portal including user experience, engagement, enhancements, and troubleshooting. Portal integrations include SalesForce, Oracle, and Apttus systems.
6. Maintain contact database, mailing lists, and lead distribution.
7. Manage training and certification programs within the Partner Portal and coordinate with sales enablement teams to ensure courses are up to date.
8. Allocate and manage marketing funds (MDF’s) for channel-specific activities. Lead the program by managing priorities of fund allocation as per best practices and expected ROI.
9. Manage the MDF verifications, accruals, and payments to respect budget. Implement accurate MDF tracking tool both for the Internal and External stakeholders.
10. Assist Partners with operational support as needed to ensure marketing program success.

What you will need to succeed:

1. Previous experience working as a Channel Partner Coordinator, preferably in the Broadband or Telecommunications field.
2. Excellent program management and organization, experience managing marketing budgets.
3. Proficient in leveraging data analytics and market intelligence to make informed decisions and optimize channel marketing performance.
4. Strong understanding of channel dynamics, partner ecosystems, and indirect sales channels.
5. Proficiency in all aspects of campaign development and management, including, but not limited to, social media, ABM, and digital marketing programs.
6. Exceptional written, verbal, and presentation skills.
7. Experience managing and maintaining a partner portal (Required).
8. Experience with partner incentives (a Plus).
9. Demonstrated problem-solving abilities, including working with others to quickly reach sustainable resolutions.
10. Ability to partner with internal and external teams, monitor workflow, and assure follow-through.
11. Occasional International Travel.

Pay & Benefits

For this role, the estimated base salary range is between CAD 65,000 - $85,000. The actual base salary will vary based on various factors, including market, location and individual qualifications objectively assessed during the interview process.

Diversity, Equality, and Inclusion at Harmonic

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Additional Equal Opportunity statement

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [e-mail].

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