Change Manager

ProViso Staffing; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading staffing agency seeks a Senior Manager for Change Management focusing on a Credit Risk Modernization initiative in Toronto. In this pivotal role, you will craft and lead change management strategies to ensure successful project adoption within a dynamic environment. The ideal candidate boasts extensive experience in change management, excellent communication abilities, and a history of supporting large-scale transformation efforts, ideally in the financial sector.

Qualifications

• Minimum of 5-7 years of relevant experience in Change Management.
• Excellent written and verbal skills required for effective communication.
• Successful track record in large-scale transformation initiatives.

Responsibilities

• Create and implement change management strategies for the Credit Risk Modernization initiative.
• Lead development of change management tools and metrics to track initiative progress.
• Draft communications and develop materials for senior leadership.

Skills

Change Management

Communication

Editing and Proofreading

Project Management

Education

Bachelor’s degree

Prosci certification

Job description

Story Behind the Need:

• Business group: Credit Risk Modernization
• Project: Credit Risk Modernization transformation initiative
• Reason: Additional support

Candidate Value Proposition:

• The successful candidate will have the opportunity to join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Key Accountabilities:

• The Senior Manager, Change Management will contribute to the overall success of the Credit Risk Modernization transformation initiative.
• Reporting to the VP, Credit Risk Modernization, the Senior Manager, Change Management will focus on the people side of change derived from changes made to business processes, policies, systems, technology, roles and responsibilities, culture and organizational structure.
• The role’s primary responsibility will be supporting the GRM’s Credit Risk Modernization transformation initiative in creating and implementing change management strategies, frameworks and plans that maximize business and employee adoption and usage of the changes, working to drive faster adoption and higher utilization while minimizing resistance.
• These efforts will also aim to increase benefit realization of the project and the achievement of expected results.
• The role will lead and/or support Credit Risk teams in the development of change management strategies, playbooks, processes, learning, tools and resources to execute, manage change and achieve the overall Transformation program objectives.
• The incumbent will work in a highly dynamic project environment and is expected to integrate multiple, multifunctional projects while quickly adapting to evolving business priorities. As well, the incumbent will facilitate design and delivery of change initiatives including defining scope, establishing change programs (inclusive of communications) and managing resistance.

In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Lead and/or support the business in the development and execution of Change Management Strategies and framework leveraging the established methodology for change.
• Contributing to the development of the strategy, strategic priorities, long term vision and plan leveraging GRM’s Transformation Management Office’s tools and resources.
• Aligning change management’s priorities and initiatives to the GRM and the Bank’s strategic priorities to effectively identify challenges and opportunities
• Drafts communications and develops materials for socializing change with senior leadership and sponsors, including briefing materials, plans, and presentations.
• Assessing the change impact by conducting impact analyses, identifying key stakeholders, assessing change readiness, analyzing and preparing risk mitigation tactics; identifying and managing anticipated resistance
• Supporting calendaring of all planning steps including change management strategy planning and business planning/alignment in collaboration with business partners
• Support and/or/ collaborate to create tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs.
• Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations.
• Establishing a two-way communication process with project participants, Senior Management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track.
• Acting as the key point of contact for the VP, Transformation Lead, Project Manager and program stakeholders in relation to change management requirements and plans.
• As a component of each project, design, development, deliver and manage of communications – in order to deliver a single consistent message across the organization and initiatives
• Working with Communication and Learning and Development teams: Guide training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required
• Coordinating efforts with other business team leads including Transformation Leads, Project Management Leads, Enterprise Communications, business partners
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Client’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Must have skills:

• Minimum of 5-7 years of relevant experience in Change Management
• Excellent written and verbal skills required to prepare communications and interact effectively with internal and external parties
• Strong editing, proofreading, layout and design, professional printing/publishing skills are essential
• Demonstrable success in supporting large-scale transformation initiatives and managing projects involving functionally diverse stakeholders.

Nice to have:

• Previous experience working with TOP 5 Banks/FI
• Previous experience with Risk Management is highly preferred

Soft Skills Required:

• Excellent written and verbal skills required to prepare communications and interact effectively with internal and external parties

Education:

• Bachelor’s degree
• Prosci certification is nice to have

Best VS. Average Candidate:

• The ideal candidate will be a strong Change Manager who worked on large transformation programs. Previous experience with Top 5 Banks.

Candidate Review & Selection:

• Interview format:
o 1st round with over in-person/ MS team– 45mins
o Behavioral questions based on previous experience.
o 2nd round – in-person / MS Teams
o Continued questions based on previous experience

Job Details

13392

Contract

12 months

Toronto