Change Manager

BMO; Toronto; On-site; CAD 70,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life and accident insurance

Retirement savings plan

Job summary

BMO Financial Group is seeking a Senior Change Manager to lead change management across complex banking transformation initiatives in Toronto, Ontario. You will partner with leaders and stakeholders to drive adoption, readiness and sustained change across products, processes and technology.

With 7+ years in change management and familiarity with Prosci, ACMP, you will influence executives, craft communications plans and adoption metrics to enable successful outcomes for customers and employees.

Qualifications

• 7+ years of progressive organizational change management experience leading complex business transformation initiatives.
• Experience managing change across multiple concurrent programs or portfolios.
• Experience supporting large-scale banking transformation, customer experience modernization or operational transformation.
• Strong understanding of change management methodologies, including Prosci, ACMP or equivalent frameworks.
• Prosci Change Management Certification preferred.
• Demonstrated ability to influence senior leaders and executives and provide strategic advisory support.
• Experience developing executive communications, leadership engagement strategies, readiness plans, training strategies and adoption measurement frameworks.
• Experience within financial services, lending, retail banking or customer-facing transformations is preferred.

Responsibilities

• Drives change management strategies and activities across initiatives from initiation through implementation and sustainment.
• Acts as a trusted advisor to assigned business groups and stakeholders.
• Influences and negotiates to achieve business objectives and recommends solutions.
• Develops change strategy and adoption measures, enabling leadership alignment and readiness.
• Collaborates with process owners and delivery teams to support transformation and regulatory initiatives.

Skills

Change management experience

Executive advisory

Stakeholder engagement

Analytical skills

Banking knowledge

Job description

Drives change management strategies and activities across multiple initiatives and portfolios from initiation through implementation and sustainment to achieve desired business results. Ensures integrated planning, coordinated stakeholder engagement, and successful adoption of business change. Engages leaders, stakeholders and impacted audiences to create an engaged workforce that understands the change and what it means for customers and employees. Understands a variety of business dimensions that must be considered in the implementation of change, including products, people, processes, channels and technology, and associated risks that must be interpreted, evaluated and mitigated. Drives overall business results by ensuring change is understood, accepted and sustained.

• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Leads the change strategy planning process combining subject matter expertise and organizational knowledge to implement successful change.
• Analyzes the scope of change to determine people, process, financial, technology, risks and other impacts.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Provides advice and guidance to assigned business/group on implementation of change; evaluates the change environment to understand complexity and impact of change to develop a program that meets required objectives.
• Applies change management methodology and general management skills and knowledge to plan, organize and execute change management across a variety of projects, programs and business transformation initiatives.
• Collaborates with internal and external stakeholders to provide business context in the design, development and implementation of change. Ensures alignment between stakeholders.
• Develops change management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Partners with process owners, business leaders and delivery teams to support business transformation, process optimization, regulatory and operational change initiatives.
• Develops change strategy that enables leaders to promote and reinforce change, building commitment and readiness across impacted stakeholder groups.
• Builds and executes communications plans and develops executive-ready presentations, leader communications and engagement materials that drive awareness, understanding and leadership alignment.
• Identifies resistance to change and develops mitigation plans through communications, training and stakeholder engagement to implement and sustain change.
• Defines and monitors adoption, readiness and engagement measures; leverages data and insights to identify risks, measure outcomes and inform corrective actions.
• Establishes and maintains change governance practices, identifies cross-portfolio impacts, and escalates risks, dependencies and competing priorities to leadership for resolution.
• Supports complex business transformation portfolios that may span multiple business units, enterprise functions and operational teams across BMO.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• 7+ years of progressive organizational change management experience leading complex business transformation initiatives.
• Proven experience managing change across multiple concurrent programs or portfolios
• Experience supporting large-scale banking transformation, customer experience modernization or operational transformation initiatives.
• Strong understanding of change management methodologies, including Prosci, ACMP or equivalent frameworks.
• Prosci Change Management Certification preferred.
• Demonstrated ability to influence senior leaders and executives and provide strategic advisory support.
• Experience developing executive communications, leadership engagement strategies, readiness plans, training strategies and adoption measurement frameworks.
• Experience working within financial services, lending, retail banking, operations or customer-facing transformation initiatives is strongly preferred.
• Strong analytical and business consulting skills with the ability to translate complex program information into actionable change strategies.
• Proven ability to lead independently in highly complex, ambiguous and fast-paced environments.

Salary

$70,000.00 - $150,000.00

Pay Type

• Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.