Manager, Customer Analytics

BMO; Toronto; On-site; CAD 70,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in Canada seeks an experienced strategist to own and drive assigned initiatives from business case through execution. You’ll develop plans, monitor KPIs, and deliver insights across the organization while collaborating with internal and external stakeholders.

The role emphasizes advisory capabilities, data-driven decision making, and strong communication to align priorities and deliver measurable business impact.

Qualifications

• Typically between 5 - 7 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
• Experience in risk management, audit, compliance, governance and/or project management is preferred.
• In‑depth knowledge of business and regulatory environment and understanding of risk issues / trends and best practices.
• In‑depth communication and relationship management skills.
• Ability to manage multiple priorities with effective planning and organizing skills.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In‑depth.
• Collaboration & team skills - In‑depth.
• Analytical and problem solving skills - In‑depth.
• Influence skills - In‑depth.
• Data driven decision making - In‑depth.

Responsibilities

• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds change management plans of varying scope and type; leads or participates in change management activities.
• Acts as a relationship manager on assigned projects/programs.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Employs systems to manage information.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Monitors and tracks performance and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Provides input into the planning and implementation of strategic programs.
• Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.

Skills

Risk management

Project management

Stakeholder management

Communication skills

Analytical thinking

Decision making

Data analysis

Education

Post-secondary degree

Job description

Provides expertise in the design, development, management and implementation of assigned strategic initiatives from business case development through to execution. Develops business goals and key performance metrics to support initiative/program monitoring and enable insights. Works across BMO to deliver specific initiative/program results in alignment with overall group goals.

• Acts as a trusted advisor to assigned business/group.


• Influences and negotiates to achieve business objectives.


• Recommends and implements solutions based on analysis of issues and implications for the business.


• Assists in the development of strategic plans.


• Identifies emerging issues and trends to inform decision-making.


• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.


• Helps determine business priorities and best sequence for execution of business/group strategy.


• Conducts independent analysis and assessment to resolve strategic issues.


• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.


• Acts as a relationship manager on assigned projects/programs.


• Builds effective relationships with internal/external stakeholders.


• Ensures alignment between stakeholders.


• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.


• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.


• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.


• Monitors and tracks performance and addresses any issues.


• Designs and produces regular and ad-hoc reports, and dashboards.


• Provides input into the planning and implementation of strategic programs.


• Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.


• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.


• Provides specialized consulting, analytical and technical support.


• Exercises judgment to identify, diagnose, and solve problems within given rules.


• Works independently and regularly handles non-routine situations.


• Broader work or accountabilities may be assigned as needed.

Qualifications

• Typically between 5 - 7 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.


• Experience in risk management, audit, compliance, governance and/or project management is preferred.


• In‑depth knowledge of business and regulatory environment and understanding of risk issues / trends and best practices.


• In‑depth communication and relationship management skills.


• Ability to manage multiple priorities with effective planning and organizing skills.


• Deep knowledge and technical proficiency gained through extensive education and business experience.


• Verbal & written communication skills - In‑depth.


• Collaboration & team skills - In‑depth.


• Analytical and problem solving skills - In‑depth.


• Influence skills - In‑depth.


• Data driven decision making - In‑depth.

Salary

$70,000.00 - $150,000.00

Pay Type

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.