Change Manager

Sécurité Nationale Compagnie d'Assurance; Markham; On-site; CAD 89,000 - 133,000; Full time

Job summary

TD Insurance is seeking a seasoned Change Manager to lead complex, enterprise-wide transformation initiatives across the organization from its Markham, Ontario location. You will drive adoption, partner with executives, and guide projects with a focus on delivering measurable business outcomes using modern change practices, including AI-enabled approaches.

The role emphasizes strategic advisory, stakeholder engagement, and data-driven decision making to ensure sustained benefits for colleagues

Qualifications

• 7+ years of progressive experience leading complex business transformation initiatives.
• Experience as primary change management lead for strategic, enterprise, regulatory, or large-scale programs.
• Advanced knowledge of change management methodologies and ability to adapt approaches.

Responsibilities

• Lead end-to-end change management for complex, regulatory, and pan-TDI / enterprise-driven change initiatives.
• Develop integrated change strategies that enable readiness, adoption, and benefits realization.
• Champion innovative approaches and technologies, including AI/Copilot, to advance change management.
• Collaborate across business, technology, operations, risk, and project teams to deliver a positive colleague and customer experience.

Job description

Location & Compensation

Work Location: Markham, Ontario, Canada Hours: 35 Line of Business: TD General Pay Details: 89 400 $/$89,400 - 132 700 $/$132,700 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Join a Practice That Shapes How Transformation Happens at TD Insurance! At TD Insurance (TDI), our Change Management Practice serves as the adoption engine behind transformation, helping strategic investments deliver lasting business outcomes through sustained colleague adoption and behaviour change. We're looking for an experienced Change Manager to lead complex enterprise, regulatory, and pan-TDI transformation initiatives while partnering with executives, business leaders, and project teams across TDI to drive adoption and realize sustained benefits. The ideal candidate is a seasoned practitioner and trusted advisor who thrives in ambiguity, translates complexity into clear and actionable strategies, influences diverse stakeholder groups, and is energized by solving business-critical challenges that matter to our colleagues, customers, and organization. This is an opportunity to join a connected, high-performing team that is passionate about advancing the discipline of change management. You will lead high-profile initiatives, influence business-wide outcomes, provide strategic advice to executive sponsors and business leaders, leverage innovative tools and support AI-enabled ways of working, and help shape the future of change management at TD Insurance.

Accountabilities

• Lead end-to-end change management for complex, regulatory, and pan-TDI / enterprise-driven change initiatives.
• Partner with executives, sponsors, and senior leaders to assess change impacts, manage risk, and accelerate adoption.
• Develop integrated change strategies that enable business readiness, adoption, and benefits realization.
• Champion innovative approaches, tools, and practices that advance change management within TD Insurance and across TD, leveraging emerging technologies and modern ways of working (including AI/Copilot).
• Serve as a trusted advisor by translating complex information into practical insights, recommendations, and action plans.
• Influence and align diverse stakeholder groups to build commitment, manage resistance, and achieve desired outcomes.
• Collaborate and co-create across business, technology, operations, risk, and project teams to deliver a positive colleague and customer experience.
• Socialize and communicate difficult concepts, converting information into simple and compelling business context and advice.
• Use data, colleague insights, and adoption metrics to evaluate effectiveness and inform decision-making.
• Support the evolution of a high-performing change management practice through thought leadership, knowledge sharing and the continuous advancement of change management practices.

Job Requirements

What You’ll Bring:

• 7+ years of progressive experience leading complex business transformation initiatives, including experience serving as the primary change management lead for strategic, enterprise, regulatory, or large-scale programs impacting multiple business areas.
• Demonstrated success leading strategic, enterprise, regulatory, digital, or transformational change initiatives.
• Advanced knowledge of change management methodologies and the ability to adapt approaches to unique business contexts.
• Strong consulting, facilitation, and executive advisory skills.
• Ability to influence senior leaders and stakeholders through clear, compelling communication and trusted relationships.
• Accountable for defining, measuring and advising on change adoption outcomes, using data and insights to influence business decisions and maximize benefits realization.
• High motivation and resiliency, with a proven ability to navigate ambiguity, manage competing priorities, and exercise sound judgment in a fast-paced environment.
• Strong collaboration and relationship management skills with the ability to achieve results across teams and functions.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft 365 tools, including Copilot, and experience leveraging technology to improve productivity and outcomes.

Additional Information

Experience within TD Insurance is an asset Written and spoken French is an asset

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously.

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Colleague Development

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement

Ce poste n’exige pas la maîtrise d’une langue autre que le français.

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific