Change Management Specialist

Sportchek; Toronto; Hybrid; CAD 53,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Well-being perks and other benefits

Career growth opportunities and prod.

Broadband

Job summary

Sportchek is seeking an ITIL Change Management Specialist to administer and optimize the Change Management process, coordinating with IT and business stakeholders to minimize risk and disruption.

Responsibilities include CAB facilitation, risk assessment, approvals, and post-implementation reviews, with oversight of ITGCs, governance, and reporting. Hybrid work options available at Toronto or Calgary locations.

Qualifications

• 3+ years in IT Change Management or ITSM operations
• Strong ITIL Change Enablement knowledge
• Experience facilitating CAB meetings
• Experience with ServiceNow ITSM
• Experience in governance, compliance and audit-controlled environments
• Knowledge of risk management and audit requirements
• Experience preparing operational and executive reports
• Excellent verbal and written communication; ability to engage technical and exec stakeholders
• ITIL v4 Foundation certification preferred

Responsibilities

• Govern and administer end-to-end Change Management process
• Review, assess, and approve change requests per standards
• Facilitate CAB meetings and coordinate approvals
• Assess change risks and document mitigations
• Monitor schedules and potential service impacts
• Provide guidance to change requestors and implementers
• Produce reporting on change performance, trends, and risks
• Support ServiceNow Change Management workflows and automation
• Deliver Change Management training and process documents

Skills

IT Change Management

ITIL Change Enablement

CAB facilitation

Stakeholder communication

Risk management

Reporting & analytics

Time management

Analytical skills

Executive communication

Education

ITIL v4 Foundation certification

Tools

ServiceNow

Job description

What You’ll Do

The ITIL Change Management Specialist is responsible for administering, governing, and continuously improving the IT Change Management process to ensure changes are implemented with minimal risk and disruption to business operations. This role works closely with IT and business stakeholders to facilitate change planning, risk assessment, approvals, scheduling, implementation oversight, and post-implementation reviews in accordance with ITIL best practices and organizational governance requirements. Govern and administer the end-to-end Change Management process. Review, assess, and approve change requests to ensure compliance with organizational standards and policies. Facilitate Change Advisory Board (CAB) meetings and coordinate stakeholder approvals. Evaluate change-related risks and ensure appropriate mitigation strategies are documented. Monitor change schedules and identify potential conflicts or service impacts. Ensure all required implementation, validation, testing, and backout plans are completed and documented. Provide guidance and support to change requestors, implementers, and business stakeholders. Monitor compliance with IT General Controls (ITGCs), audit requirements, and Change Management policies. Produce operational and executive-level reporting on change performance, trends, risks, and process adherence. Investigate change-related incidents and support post-implementation reviews and lessons learned activities. Collaborate with Incident and Problem Management teams to improve overall service stability. Drive continual service improvement initiatives and process enhancements within the ITSM framework. Support the administration, governance, and optimization of ServiceNow Change Management workflows, reporting, controls, and automation. Develop and deliver Change Management training, process documentation, and stakeholder guidance.

What You Bring

• 3+ years of experience in IT Change Management, IT Service Management, or related IT operations functions.
• Strong knowledge of ITIL Change Enablement / Change Management principles and best practices.
• Experience facilitating CAB meetings and managing complex enterprise changes.
• Experience with ITSM tools such as ServiceNow.
• Experience working within governance, compliance, and audit-controlled environments.
• Strong understanding of risk management, governance, compliance, and audit requirements.
• Experience preparing operational and executive-level reports, metrics, and trend analysis.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with both technical teams and executive stakeholders.
• Strong analytical, problem-solving, and organizational skills.
• Strong time management skills with the ability to manage competing priorities, meet multiple deadlines, and work effectively in a fast‑paced environment.
• ITIL v4 Foundation certification preferred.

Location

Location: Toronto, Ontario OR Calgary, Alberta (Hybrid: In-office 4 days a week)

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well‑being
• Career growth opportunities and product discounts
• Broadband

Salary Range: $53,000 – $88,000 CAD. Our typical hiring range is between $53,000 and $70,000.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market‑leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits‑eligible employees and their families, including total well‑being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide‑ranging! Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs. We are one of Canada’s most admired and trusted companies. With world‑class owned brands and exciting market‑leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast‑to‑coast. We are connected to communities, big and small, from coast‑to‑coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can. We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment.