Change Management Specialist

Canadian Tire Corporation; Toronto; Hybrid; CAD 53,000 - 88,000; Full time

Benefits offered by this job

Benefits & retirement

Incentives

Education programs

Product discounts

Well-being benefits

Job summary

Canadian Tire Corporation in Toronto or Calgary seeks an ITIL Change Management Specialist to govern and continually improve the Change Management process, coordinating risk assessments, approvals, scheduling, and post-implementation reviews in line with ITIL best practices.

You’ll collaborate with IT and business stakeholders, chair CAB meetings, ensure IT general controls compliance, and deliver operational reports. Strong communication, governance, and ITIL v4 foundations are essential.

Qualifications

• 3+ years IT Change Management or related IT operations experience.
• Strong knowledge of ITIL Change Enablement principles and best practices.
• Experience facilitating CAB meetings and managing complex enterprise changes.
• Experience with ServiceNow or similar ITSM tools.
• Experience in governance, compliance, and audit-controlled environments.
• Understanding of risk management, governance, compliance, and audit requirements.
• Experience producing operational and executive reports, metrics, and trends.
• Excellent verbal and written communication skills and stakeholder engagement.

Responsibilities

• Govern and administer end-to-end Change Management process.
• Review, assess, and approve change requests for compliance with standards.
• Facilitate CAB meetings and coordinate stakeholder approvals.
• Evaluate change-related risks and document mitigation strategies.
• Monitor change schedules and identify conflicts or service impacts.
• Ensure implementation, validation, testing, and backout plans are completed.
• Provide guidance to change requestors, implementers, and stakeholders.
• Monitor ITGCs, audit requirements, and Change Management policies.
• Produce reporting on change performance, trends, and risks.
• Investigate change-related incidents and support post-implementation reviews.
• Collaborate with Incident/Problem Management to improve service stability.
• Drive service improvement within ITSM framework.
• Support ServiceNow Change Management workflows, reporting, controls, and automation.
• Develop and deliver Change Management training and documentation.

Skills

IT Change Management

ITIL Change Enablement

CAB facilitation

ServiceNow

Governance & Compliance

Risk management

Reporting & metrics

Clear communication

Stakeholder management

Time management

ITIL v4 Foundation

Job description

What You’ll Do

The ITIL Change Management Specialist is responsible for administering, governing, and continuously improving the IT Change Management process to ensure changes are implemented with minimal risk and disruption to business operations. This role works closely with IT and business stakeholders to facilitate change planning, risk assessment, approvals, scheduling, implementation oversight, and post-implementation reviews in accordance with ITIL best practices and organizational governance requirements.

• Govern and administer the end-to-end Change Management process.
• Review, assess, and approve change requests to ensure compliance with organizational standards and policies.
• Facilitate Change Advisory Board (CAB) meetings and coordinate stakeholder approvals.
• Evaluate change-related risks and ensure appropriate mitigation strategies are documented.
• Monitor change schedules and identify potential conflicts or service impacts.
• Ensure all required implementation, validation, testing, and backout plans are completed and documented.
• Provide guidance and support to change requestors, implementers, and business stakeholders.
• Monitor compliance with IT General Controls (ITGCs), audit requirements, and Change Management policies.
• Produce operational and executive-level reporting on change performance, trends, risks, and process adherence.
• Investigate change-related incidents and support post-implementation reviews and lessons learned activities.
• Collaborate with Incident and Problem Management teams to improve overall service stability.
• Drive continual service improvement initiatives and process enhancements within the ITSM framework.
• Support the administration, governance, and optimization of ServiceNow Change Management workflows, reporting, controls, and automation.
• Develop and deliver Change Management training, process documentation, and stakeholder guidance.

What You’ll Do

The ITIL Change Management Specialist is responsible for administering, governing, and continuously improving the IT Change Management process to ensure changes are implemented with minimal risk and disruption to business operations. This role works closely with IT and business stakeholders to facilitate change planning, risk assessment, approvals, scheduling, implementation oversight, and post‑implementation reviews in accordance with ITIL best practices and organizational governance requirements.

• Govern and administer the end‑to‑end Change Management process.
• Review, assess, and approve change requests to ensure compliance with organizational standards and policies.
• Facilitate Change Advisory Board (CAB) meetings and coordinate stakeholder approvals.
• Evaluate change‑related risks and ensure appropriate mitigation strategies are documented.
• Monitor change schedules and identify potential conflicts or service impacts.
• Ensure all required implementation, validation, testing, and backout plans are completed and documented.
• Provide guidance and support to change requestors, implementers, and business stakeholders.
• Monitor compliance with IT General Controls (ITGCs), audit requirements, and Change Management policies.
• Produce operational and executive‑level reporting on change performance, trends, risks, and process adherence.
• Investigate change‑related incidents and support post‑implementation reviews and lessons learned activities.
• Collaborate with Incident and Problem Management teams to improve overall service stability.
• Drive continual service improvement initiatives and process enhancements within the ITSM framework.
• Support the administration, governance, and optimization of ServiceNow Change Management workflows, reporting, controls, and automation.
• Develop and deliver Change Management training, process documentation, and stakeholder guidance.

What You Bring

• 3+ years of experience in IT Change Management, IT Service Management, or related IT operations functions.
• Strong knowledge of ITIL Change Enablement / Change Management principles and best practices.
• Experience facilitating CAB meetings and managing complex enterprise changes.
• Experience with ITSM tools such as ServiceNow.
• Experience working within governance, compliance, and audit‑controlled environments.
• Strong understanding of risk management, governance, compliance, and audit requirements.
• Experience preparing operational and executive‑level reports, metrics, and trend analysis.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with both technical teams and executive stakeholders.
• Strong analytical, problem‑solving, and organizational skills.
• Strong time management skills with the ability to manage competing priorities, meet multiple deadlines, and work effectively in a fast‑paced environment.
• ITIL v4 Foundation certification preferred.

Location:

Toronto, Ontario OR Calgary, Alberta (Hybrid: In‑office 4 days a week)

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well‑being
• Career growth opportunities and product discounts

Broadband Salary Range

$53,000 – $88,000 CAD.

Our typical hiring range is between $53,000 and $70,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role‑specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e‑commerce capabilities, and exciting market‑leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits‑eligible employees and their families, including total well‑being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide‑ranging! Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.