Change Enablement Manager

Manulife; Southwestern Ontario; Hybrid; CAD 86,000 - 156,000; Full time

Job summary

A leading financial services provider is seeking a Change Enablement Manager in Toronto. The ideal candidate will have over 7 years of experience in change enablement and corporate communications. Responsibilities include developing a change enablement strategy, planning key internal events, and engaging with stakeholders to support business goals. The role offers a hybrid working arrangement and a competitive salary range of CAD $86,250 - $155,250.

Benefits

Customizable benefits

Retirement savings plans

Generous paid time-off program

Qualifications

• 7+ years of experience in change enablement or corporate communications.
• Proven ability to craft compelling narratives and simplify complex information.
• Strong organizational skills and the ability to manage multiple priorities.

Responsibilities

• Develop and implement an internal change enablement strategy.
• Lead the planning and execution of quarterly Canada Operations Townhalls.
• Build relationships with key business partners and stakeholders.

Skills

Change enablement

Corporate communications

Storytelling

Stakeholder engagement

Project management

Job description

Overview

We are seeking a strategic and creative Change Enablement Manager to support our Canada COO and the broader Canada Operations team. This role will be responsible for building and driving integrated change enablement strategies that support the visibility, engagement, and business goals of Canadian Operations. You will lead the development of a strategic change enablement roadmap, craft compelling narratives, and orchestrate high-impact internal events that bring our strategy and culture to life.

Responsibilities

• Strategic Change Enablement
• Develop and implement a comprehensive internal change enablement strategy aligned with Canada Operations priorities.
• Translate sophisticated business strategies and programs into clear, inspiring narratives that resonate with diverse internal audiences.
• Support the planning, development, and deployment of communications that facilitate strategy execution and change management.

• Executive Support
• Partner closely with the Canada COO to shape and deliver key messages, presentations, and change artifacts.
• Provide strategic counsel on change opportunities and risks.

• Event Planning & Execution
• Lead the planning and execution of quarterly Canada Operations Townhalls, Director+ forums, and other internal events such as offsites.
• Collaborate with stakeholders to design engaging formats and experiences that foster connection and clarity.

• Stakeholder Engagement
• Build and maintain strong relationships with key business partners across the Segment to gather insights and share relevant information.
• Serve as a trusted liaison between Canada Operations and internal communications teams to ensure alignment and consistency.

Required Qualifications

• 7+ years of experience in change enablement, corporate communications, or related fields.
• Proven ability to craft compelling narratives that include both quantitative and qualitative data while simplifying complex information.
• Experience across multiple communications disciplines (e.g., change enablement, strategic communication, transformation messaging, engagement, people and culture, brand, issues management, storytelling).
• Proven ability to navigate complex stakeholder environments and work within a global matrix structure.
• Self-starter with a proactive approach, creative thinking, and openness to innovation.
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet tight deadlines.
• Professionalism in handling confidential information.
• A collaborative team player who is flexible and willing to support broader team initiatives.

What you get when you join

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer. We embrace our diversity and strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Location

Referenced Salary Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between $86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.